After 30mins of waiting to figure out how to get the key, I had to run the truck an additional 25mins to defrost the 4â€ thick ice all over the truck. While still in the lot, the windsheild wiper was broken off and when I called to report it I now am finding out I might have to pay for something that was broken prior to me even getting the truck. HORRIBLE EXPERIENCE!!Lucy B.
Funky Town Vintage
(U-Haul Neighborhood Dealer)
Williamsville, NY 14221
- Wed–Sat9 am–5 pm
Special Operating Hours
- 3/30/2023 - 4/30/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Williamsville, NY 14221
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It was evident that there was smoking in the cabin and the smell was obvious. No smoking decals are clearly posted on the driver and the passenger windows. I did provide that feedback to the rental location. The location employees were very helpful and provided excellent customer service.DALINDA R.
Very nice people at this location and friendly service, butâ€¦Received 6x12 cargo trailer with bone dry brake fluid reservoir. Had to fill it multiple times on trip so it had a leak. One of the tires had very low pressure, filled it to recommended pressure and it steadily dropped during trip due to what I discovered was a screw in the tire that luckily did not blow out during the trip. The front of the trailer leaked and everything packed in the front was wet on bottom when we arrived. This must have been a known issue judging by the amount of caulk that had been applied on the interior seams. I do just want to say that I have rented vehicles and trailers from U-Haul for decades and this is the first time I have had issues. So this does not detract from my overall good opinion of U-Haul. I will rent from them again.Matthew C.
Kim was very pleasant and helpful. Unfortunately none of us knew how exactly to hitch the trailer up. Next time will be a breeze. I will be using them at least once more for a trailer and once for a truck.james D.
So the lady called me as we were on our way to the place saying that we were late and that there was someone there waiting to rent our uhaul. I told her that we didn't realize there was a scheduled drop off time but that we just had to stop to fill the tank and we'd be there in a few minutes and she said â€˜no worries'. We arrived 15 minutes after our apparent scheduled drop off time and she said â€˜great, thanks!' Yet within minutes after we left there, I got a notification saying they charged our card almost $60 more! The email said it was a $40 additional day fee and no explanation on the other $17. But we had rushed to get this to her and were only 15 minutes late! Had we known she was going to charge us for the entire day, we wouldn't have knocked ourself out trying to get it to her. We wanted to turn around and go back to get the truck we just paid to use another day!! Not cool.Joseph V.