The location is strange. In a barn in a field. I don't feel the location was the issue. The trailer had problems in an of itself. The attendant was very nice and helpful. When we got home after a thousand mile trip I was convinced the trailer was having problems. U-haul made everything right as we had some damage to belongings. This review should not reflect on the people who were excellent but more on a single piece of equipment that failed. I will rent from U-hail again should the need arise.CLIFFORD D.
J&B Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Willow Hill, IL 62480
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- 4.0 Average Customer Rating
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Just let the customer know that they need to do the return online at that location. Otherwise, this location was very helpful and made my return easy.Stephanie R.
Ensure there is a customer service representative in the area at time of meeting to get the vehicle.Courtney M.
The lock box you drop your key in wasn't locked up.Denise M.
I called and spoke to a lady on Saturday about my pick up of a truck on Monday. I told her what time I would arrive so I could depart at the scheduled time, wanting to make sure that she could make this happen. She hesitated a bit and said she had to take her kids to her moms..... Monday arrives, I'm at the pick up location and no one is around. I call the woman and she says she is on her way to Effingham 😳 WHAT??? She says give her 5 minutes to contact her field manager. It was a bitter cold morning and the wind cut through you. I got a call from James the field manager and he stayed on the phone until my husband could open the frozen lock to get the truck key. I had ask that there was no dolly or blankets in the truck but both were there and this took up space that I could have used. The woman in charge seriously lacks professionalism. So I really appreciated that James the field manager went above and beyond to make the situation right.Betty H.