At checking I mentioned I would not need as long and was told to call and leave a message (they would be closed all weekend) when returned and she would be able to credit for the other day and make sure no late fee for after hours drop off because they were closed all day. Returned 2 days early, before five. Called but a man answered. There was no where on property to drop the van. The guy that answered yelled at me to just leave it anywhere near the property and was so tide and then hung up while I was talking about the girl who told me to call and leave message. I called back several times and no answer. Then he would answer and hang up or answer and say nothing. I gave up. I was over charged for 2 days I did not use the van. This man was so rude and hateful when I called as if I had done something wrong by calling when no wjere to leave the van and doing what I was asked to do- call at drop off and leave a message. I’ve never had a Uhaul representative be such a jerk. Ever. It floored me with shock. Rude rude rude. I’d suggest closing this location down!
BRIAN I
Front Street Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28401
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Customer Reviews
- 4.0 Average Customer Rating
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Crowded and confusing.
Patrick BGetting good side pictures is hard because the trucks are so close
Charles WVery small location for so much business.
Savannah KAir pressure censor was on. I stopped and put air in but sensor stayed on. I didn't even drive the truck the 2nd day because I was scared about the safety of the tires. Hence it was only 9 miles Driven. I paid 30 for safe move but their suggestion was to call for roadside assistance. I ended up parking the uhaul and paying someone to move my things. Complete waste of $. There is more as my reservation wasn't in the system orginally
KHALEELAH L