The location and truck were great. The app was terrible! When I arrived, I put the information in the app 3 times and still it would not progress to the key. I was needed to call customer support. The second person helped me get to the key. The whole process took longer than when I have reserved a truck previously and had someone process the rental in person. We lost time with the app. I don't recommend the app/remote access. It took far too long to get the keys. The app is also not intuitive. At one point the app is forecasting what is coming with a bulleted list that has checks by the items, unfortunately it looks like I have agreed to something or completed those things but they are coming up. Not completed. That part is confusing. I truly believe that the plan to have trucks located in a variety of places is a great business move, but the app needs work.
Spencer C
Mickler & Co Design Studio
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28403
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The pickup went very smoothly but an error in what had been recorded as the vehicle’s starting mileage caused a long delay when we went to drop off the vehicle. Note that at pickup, there was nowhere in the app for the user to photograph the starting odometer reading so there was no way to know that there was an issue.
Mary TFurniture bags were in ours when we didn't order; took up space
Mallory MFast and friendly team as always
COURTNEY DFast and friendly
CHRISTA M