This truck was very dirty, including the steering wheel. It was in this condition when we picked it up at noon today. Also it isn’t noted anywhere but the drivers side exterior mirror was busted (bottom mirror). I also have pics of this when we picked it up at noon. Oddly, when returning the vehicle the online version prevented me from giving this feedback. The next page was not available if one gave feedback. It was only after changing the answer to NO issues that the next page became possible. I saved the feedback to my private notes in case I received a survey like this. It is also the reason that I took photos of the physical damage to the truck and the condition upon receiving it. This location has been and still is a favorite. I know no one in this office but consistently they are friendly and personable. I will continue to rent here but I protect myself as always with photos. The condition of the truck today was an exception.
DEBORAH P
Harpers Pawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, KY 40391
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Customer Reviews
- 4.0 Average Customer Rating
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Almost 2 hours to pick up rental truck, dolly requested and paid in advance was not available. Overall this created a huge delay in my move
Bonnie WNot a lot of space to park the 20 ft truck I was renting. No key drop off box. Glad I made it there while they were still open as you have to be able to drop the key off with the employees of the pawn shop. I would suggest dropping off your equipment at an actual u-haul location if you can help it. The staff were friendly and helpful though
THOMAS WI returned the vehicle early, I'm still waiting on my card to be charged the final amount, and the hold removed.
David CThis place is right along W. Lexington Ave. If you use Uhaul directions it will take you past it. It is very easy to find. I went inside the pawnshop too check out, but you can use online checkout if you don’t wanna go inside. Very friendly staff and helpful.
Gary S