It took over 40 minutes to pick up the U-Haul.
Ryland C
Valley Gas Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, VA 22602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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First, I never spend time to write a complaint. This facility, you should know about. I scheduled my pick up for 5:00 PM to 5:00 PM. I get there and the person was sitting on a chair outside talking on the phone. I stand at the counter thinking that someone else was there. I waited several minutes and walked back out and asked for help. The woman said she could not help me with Uhaul, that I would need to come back. Knowing my movers was coming the next morning at 7:00 AM, I asked if I could just come back and get the truck in the morning at 7:00 AM and she shook her head yes, never stopping talking to who she was talking to on the phone. Saturday morning, I get and the place was closed, the sign on the door said they open at 9:00 AM. I had to wait until 9:00, get the truck and drive it back to my house and lost two hours of my movers time to load the truck. I had to end up loading the truck on my own to avoid the price of keeping the movers and making an additional trip to storage. I have used the service here enough in the last 30 years., The service here and the people were absolutely awful.
Jeffrey LThe truck was dirty, old and door was rusted out. And while I did go over my expected mileage for the haul, I never imagined spending over $300 for 24 rental. I’m highly disappointed and have used U-Haul for almost all of my moving needs in the past but I will NEVER use them again!
SHANEKA RThe customer service was excellent. However, my bill reflects increases that I do not understand. The orginial receipt states the safe move coverage is $15.00, however the final receipt charged me $30.00. Additionally, the orginial rental charge says $29.95, but the final receipt charged me $59.90. The total amount due when I rented the truck, based on the mileage was $159.45, however, I was charged $211..08. Even the environmental fee changed from $1 to $2. It appears UHaul is sneaking increases in the billing and ripping people off or hoping they don't catch this. Either way, I am not happy about the changes in fees, as this is sneaky and unauthorized. I will be calling corporate.
SHARA SI returned my uhaul rental 2.5 hours after I picked up the truck. The owner of the gas station wasnt there to close out the rental, so the associate assisting me stated the owner would close out when she could. Owner closed the rental the next morning, resulting in me paying an additional $30 for no fault of my own. Would not recommend location.
Dakota M