Drop off directions were sketchy. We called the U-Haul 800 number and even they could not find a viable address. When we did figure it out, we parked the truck and went into the Conoco gas station and asked what we were suppose to do with the truck and keys. We were told that the truck was fine where it was parked and we could leave the keys with them. We did as we were told and drove the 50 miles back home. Just as we were getting into town, my cell phone rang and when I answered I was told (very rudely) by someone named Vernon that we had to go back 50 miles and put the truck where it belonged and the keys in the drop box or we would be charged for over time. This was by far THE WORST experience I have EVER had in dealing with U-Haul. My son, who lives in Winnfield, went to the Conoco and was given the keys. He moved the truck and put the keys in the drop box. Good thing it was he who asked them for the keys without being asked for ID instead of someone who just wanted to steal the truck.
Janean L
Winn Fuel Service Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnfield, LA 71483
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent service
stanley rNobody was around on vacation. The people in the gas station we left it at didn't know a thing. Felt insecure leaving it there.
donna cThis is the second time this year I have reserved a truck at this location days before pick up and the day before I go to pick up U-Haul informs me the truck is no longer available at this location. It may not be Winn fuels mistake, rather U-Haul. It’s very inconvenient and cost me a lot more money and time to drive 30 extra miles to get a truck. U-Haul should seriously look into a solution for this
MICAH SI received excellent friendly customer service with informative instructions with the upmost respect as to being a valued customer!! Enjoyed my business transaction and the truck size met my needs!!!
Sharron M