Truck was dirty inside. Drivers side covered in mud. No lock on lift door.
Warren S
Dawson Rd Esso
(U-Haul Neighborhood Dealer)
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- 3.0 Average Customer Rating
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Dawson Road is in serious need of repairs
YVETTE GWow,,, they’re giving me a chance to vent and hopefully correct this situation. I ordered a 5x8’ enclosed trailer online back in March 11 for a rental date of March 28th at a very close agent to my home. Someone from U-Haul called and March 12th , to state that some work had to be done on the trailer in question that I ordered, along with some new tires. I reminded them that I didn’t need the trailer for over two weeks and that the work should be done by then, so there should be no issues about picking it up from the stink I preferred. The day before my pickup date, I get a text reminding me of my order, and that I can pick up my trailer at a different station at my ordered time of 9a.m. I immediately replied to the text and said I didn’t order from that station, and that it was across the city from where I am and the preferred location I ordered from. They came back with a customer service number, and said I could try them. I tried calling both the station I preferred to pick it up from, and the one that U-Haul now say I have to pick it up from. I’ll eliminate the calls to corporate and being transferred to two other departments, all to NO avail, and just being referred back to customer service. So the next morning, with I drive across town to pick up my enclosed trailer. I go into the agents convenience store operation, also a 6 bay car wash. I wait in line to pay for my order, and am asked to leave the convenience store, with the agent, and stand outside while she locks the door from the outside , and opens a locked wash bay door. She comes back a couple of minutes later, we go back in, she fills out the application with my drivers license number and states that I have to pay $20 for insurance, on top of the correct price for the rental. I had ordered the appropriate online $10 rental insurance on my original online order, so I refused and told her that. I received my printed copy of my contract and receipt, and am told to drive out back and help myself to hook up my ordered product. I look for the trailer with the number on my printed receipt, and see it down the row of about 5 or more other trailers,,,, all with the trailer hitches down on the ground ,,, completely frozen in a pond of about 5 inches of water. I try lifting the hitch up out of the ice,,,, but it is solid,,, in ice, along with the wiring for the lights, the safety chain and the hitch coupler. I personally can not break it loose. I go back to the front store entrance, and explain my situation, and she gives someone else a phone call, with no answer, and no message to be left. She texts someone, and asks me to leave the store again,,,, telling me to meet her at the trailer. I drive again around back to my numbered trailer. Minutes later she shows up with an old spade shovel and a garden edge trimmer, and we both try chiseling away at the ice, one on either side of the hitch. Over 10 minutes later, I come with the idea of asking her for a pail of steaming hot water to pour over the metal hitch and into the slight divot we had made in the ice. She leaves, I continue, and she shows up several minutes later with some hot water. We pour it on an d minutes later I heave the hitch out of the ice, and hook it onto my vehicle’s ball hitch. I complete the electrical harness and safety chain application, and check the turn signal and brake lights. All working, I approach the front of the store again and aske her if that’s it and she needs a picture of my vehicle license plate. She takes it and I leave,,, now over 90 minutes since I showed up. The agent replied that was no discount or refund jfor my tardiness in leaving the store so late. I am hoping corporate sees this review, and replies accordingly. I believe that If you went into a service shop or restaurant, and received this kind of service, they would definitely reimburse you some how. I happen U-Haul Corporate does too.
HARRY BI recommended no for this location as I do not live in Winnipeg, I am from out of town. I had reserved a trailer at the location near Polo Park as I know that area of town and knew I could locate the UHaul easily. This location on Dawson Rd was out of the way and confusing to get to but the service, etc at this location was fine.
Glen BIt was all great
GARRY M