I’ve never had a worse rental experience! Booking details kept changeing leading up to booking. Truck not clean. Pick up location staff not helpful and would not come out from behind bullet proof glass. Custom service on phone was not helpful. Asked for phone call to discuss charges and instead my credit card has been charged without approval. Contracts in miles and truck used kms. It was all a bad dream!
Maxwell H
204 Fuels Sargent
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnipeg, MB R3H0C6
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Customer Reviews
- 2.5 Average Customer Rating
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The only thing I would mention is making the availability of the added tools to be sure. I added Dolly as an addon through app, that was confirmed before, but during pickup I was told, its not available, and I had to hustle for it for different locations and I ended up buying my own. Please get the added tools/ equipment arranged by the time of pickup for the next customers, if not available please keep the app updated, so the customer knows on time and can arrange its own . Other than that the experience was good.
VIKAS VThis was a gas station, not a U-Haul facility. Employee didn't know what he was doing as he worked for the gas station, not U-Haul. Had to do rental on-line. Would have preferred to talk to someone face to face. Spoke to someone on phone. Did not appreciate having to give personal information over the phone in a public place. Employee didn't know where truck was. It was behind the building.
Joanne WPlease ensure that all equipment as reserved is in the truck. I was instructed to attend an alternative location to pick up blankets and a hand cart.
Richard WThe truck smelled and looked like someone had urininated in the rubber floor mats in the cab In the sun the smell was bad The location was a very busy gas bar They weee confused on what to do and checkout took for ever due to the customer flow with the gas bar
CHARLES W