The oil change soon message was on the dash when I picked up the vehicle and took a picture of that when I pulled out so it would be documented and noted and time of picture as I departed . The parking break was also on which was odd but figured that out soon when I started trying to move it and had to release it. It was parked next to a car in the lot which had its back door window smashed and glass all over the place and obvious it was broken into. Not sure if that was exactly a good impression of the overall impression of the location. It was a blue car there in the lot and when I returned four hours later the car was still sitting there and glass all other the parking lot where I was to park the cargo van.. The individual at the desk within the office who managed also the car wash was fine. He was polite attentive and courteous. No problems when the it came to ease of rental or customer service. Just suggesting the vehicles may need to be maintained accordingly and maybe security and management to observe the property and vehicles. If wouldn’t hurt also the person representing the U-Haul rental at that desk maybe just show the renter the location on the lot where the van is sitting. We wondered around a few rows looking for the match tag on our key chain to the vehicle.
Paula S
True Blue Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnipeg, MB R3T2G6
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- 4.0 Average Customer Rating
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Guy behind the desk when picking up was rude, took multiple phone calls while in the middle of processing me. I had requested a 20 foot truck and when arriving he tried putting me in a 15 foot truck without even telling me he switched it. When asked why he said “we don’t have a 20 foot truck available today I just keep them all available so people still come here”. The only reason I chose this location over other closer locations was the “availability” of this 20 foot truck. He also let multiple people cut in front while we were in the middle of processing. Did not go over the fees changing on Friday and Saturday compared to the rest of the week. When everything was finally processed he points in a general direction “your dolly is over there” and watches me walk out to go search for it. When returning I asked if we could do the walk through together as the lady working at this time said “just drop the keys”. When I asked if we could do the walk through together she acted like it was a huge inconvenience to go out to the truck and confirm it was brought back in the same shape that it left. The entire process was unprofessional and I will 100% not be recommending anyone to use Uhaul through this location.
Nick GVery rude service vehicle was dirty the lady at the counter was not helpful
RAKISH BThere was no signs to indicate where to rent the vehicle. The office in inside the car wash area, which was difficult to find. There were also no signs or direction on where to park your vehicle. The gas tank was not filled up and impossible to judge, so even though I put in $20 of gas into the vehicle, I was charged $16 for 1/16th of a tank. Overall not a great experience.
NICHOLAS ZThe truck was in awful shape. The engine light kept coming on, and it also indicated that an oil change was needed.
JOELLE F