Uhaul phoned me a couple days before to let me know that the location for pick up has changed due to equipment availability. I was then promised that mobile pick up would be setup since the location did not open till 9am and my original pick up time was 8am. I arrived shortly after 8am to pick up and could not proceed through the mobile app for the mobile pick up. It gave me a number to call to sort it out. During the phone call the representative informed me that the mobile pick up was not set up and informed me that the store could refund me $50 for not having the equipment ready. I asked the store clerk for the $50 refund and she refused. I expected Uhaul to commit to their policy and promise after the use of their vehicle but they do not want to commit to their policy or promise because I received the vehicle in a "timely" manner. The policy states that they give you $50 if the vehicle is not ready, which it wasn't, not if you could still get your vehicle.
STEPHEN K
Dawson Rd Esso
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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This is a report an issue with the tow dolly I recently rented from your location. Upon pickup, I noticed that the left tail light on the dolly was not functioning, which is a safety hazard, especially during nighttime driving. Additionally, both tie-down ratchets were heavily rusted, making it very difficult and unsafe to secure the vehicle properly. These issues compromised both the safety and usability of the equipment, and I believe this unit should have been inspected and maintained more thoroughly before being rented out. Regards, Polina Abramchuk & Volodymyr Hovoriushchenko 204-894-6279 apolina.02@ukr.net
Polina AGood and fast efficient service
TOMASZ PDropped off the trailer unassisted. Office was locked. Employee showed up and said the U-Haul server was down. I wanted a more official confirmation that they received that specific trailer. He said I could go and that he would check it later.
Pascal COne employee doing double duty with fuel station. The truck was left NOT swept out or clean in the cargo area, the appliance mover was NOT locked in and ZERO moving pads in the bag. Truck was left an almost a quarter tank and we were doing a distance move out and back (>75 km) x 2. Truck was super rough and painful over bumpy roads. Overall not impressed
GAIL B