It is easier to have someone there when picking up a vehicle. If i had known there was no person to assist me, I would have picked somewhere else.
Teresa M
Providence Investment Holdings LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winooski, VT 05404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The truck was old and beaten up. The dashboard had a warning light on when I got in regarding the tires. I do not care for the online pick up. I would rather speak with a person. With that said there was a gentleman their who was helpful with the online process - he was great. The location was a little sketchy.
Michael BThe agent was rude and inpatient. He deleted my dropped off location too and caused problems
Kathleen MEverything was good. Thank you for your help
Timothy SI clearly misunderstood when my pickup location rep told me I had the truck on Monday for no additional charge. I clarified this with him. The person at the Winooski site called my daughter’s cell at 5pm on Monday and asked for me. He proceeded to yell at me and berate me saying I was supposed to drop the truck off at 10am and that I ruined someone else’s day. When I told him my side of the situation he called me a liar and he didn’t believe my “cockamamie story”. He would not stop yelling at me so I hung up. He called back to yell at me some more. It was awful. I am a repeat customer and I have always dropped off trucks on time. I asked him why I didn’t get a phone call at 10:30 inquiring about the truck. In fact, I didn’t get a phone call the entire day which I never would have expected since I thought I had the truck for the day. He only called my emergency contact at 5pm, never called me once. There was nothing I could do at that point other than offer to pay for the extra time. This did nothing to appease his anger. He just kept repeating the same thing over and over again. He finally hung up on me which was a relief. I finished moving my daughter and returned the truck at 9:00pm. I’ve never experienced such abusive customer service from U-Haul. I’m a 57 year old woman who can afford to buy a damn box truck of my own; there was absolutely no “cockamamie” involved in my understanding of having the truck on Monday.
Donna H