Truck was old. The people running the store didn’t seem to know what they were doing and were completely unhelpful. No dollies. Mobile check-in still took 25 minutes even though I was the only U-Haul customer. U-Haul seemed more like a side hustle; they are running the operation at a junk store.
Lindsay M
Blackbeard Bargain Bins
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winston-Salem, NC 27107
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Customer Reviews
- 3.0 Average Customer Rating
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They changed my location because they said that the location I’ve originally booked did not have the equipment that I need. So when I arrived to pick up my equipment, my appliance deli and utility dolly and other item was not available. Only thing available was my truck so I tried to call the customer service. The lady who answered the phone said that’s why we encourage you to have a back up plan. I completely understand the shortage, but communication and the way the call was handled was not professional at all.
Abid Athe agent came out immediately and helped with offloading
Spencer MThey did a fantastic job. They were fast and efficient, going above and beyond expectations.
Jacqueline BNothing checked me out quickly
Karim R