I scheduled a pick up for a truck and a tow dolly. I get to the location and it's a tan down gas station and they didn't know shit about the order. I basically had to reorder it and wait for them. When I arrived the tow dolly was not safe to drive at all. They had no idea what to do. Called u haul and got no help. Was told I would get a refund. Never received one. So I payed for a tow dolly I never used. Very disappointed and would not refer or use u haul again.Alec K.
(U-Haul Neighborhood Dealer)
Winter Haven, FL 33881
(Sharif Food Mart)
- Mon–Sun7 am–11 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Winter Haven, FL 33881
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Did not have a dolly available, truck was dirty and no gas. Still got charged a cleaning fee and for gasFrederick B.
Dirty store, DIRTY, truck needs brakes, runs fine, drives goodDavid S.
The store owner made statement that I could only pay with a credit card, and this was something that U-Haul required. I debated that with him because I had rented 3 weeks prior and was able to pay with my debit card. Then he proceeded to say it was his policy. Then without asking me the total mileage I would be traveling he automatically billed me for a 100 miles and I was just traveling within the same city limits. I would definitely not visit this site ever again, nor will I recommend it to anyone else. Horrible experience.CHELSE B.
The customer service needs improvement on how to communicate with clients. The truck was super dirty.Lydouine J.