Had an appointment at 8:30 but could not rent till 9:30 was told the guy who rents the truck would not be in till than. The inside of the cab of the truck was dirty as well the back of the truck was dirty. Customer service was not very good at all. Will not rent from this location anymore.David A.
Moving Truck Rental in Winter Haven, FL at Havendale Chevron
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Winter Haven, FL 33881
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Be very early to puck up...I was15 miss early and my truck was gone and I was left with a smaller truck which took more trips..It was obvious that they didn't pay attention to their reservations, they were about to sale I truck I got until I voiced that I had reservation... Then they took it back and gave it too me...SMH otherwise it went smoothly..Very inconvenience it took 2 days to do with a smaller truck..SHELLEY P.
Great to deal with thanksFreddie S.
Fast service friendly easy to deal with i will come backFreddie S.
Original drop off location / address was NOT A UHAL DEALER. New owner is not a dealer and I had to find ANOTHER DROP OFF LOCATION which took my time! Your database needs to be updated in a more timely manner since you deal with customers daily! UHAUL IS BETTER THAN THIS!!!STUART D.
Good service.harrison L.
Attendant barley got out of his chair to come outside and take a picture of my hitch. I had no assistance attaching the trailer to my vehicle. the lights were inoperative. there was items from the last renter left insideRobert W.
Pickup time was scheduled for Thursday 2/25 at 7:45 pm. I waited 1 hour and about 20 minutes to receive the truck because the wife did not have keys and was unable to release the truck. During this waiting time, the wife continued to tell me he was 5 mins away. An hour and 20 mins later he finally showed. After starting the moving process that day, I was exhausted. I was not happy when I had to walk in the dark by myself to the back of the building that had no light to retrieve the truck and place the additional equipment ordered in the truck myself. (Rented from Uhal two times before and never had to do this) I did not do a thorough check of the truck because I was along in the back of the building which was dark and full of garbage. Upon returning the vehicle, I asked the man if he wanted to do a walkthrough and he stated â€œno I will email you a recieptâ€. Approximately two hours later I received the receipt through email. I noticed that a rental that should have costed $93 dollars was $138. I was charged a smoking fee. Not once did we smoke in the truck. When I returned to this location to ask about it the guy said he had ashes in the ashtray. Again, I know I didn't check the vehicle prior to driving off the property but I did not smoke in the vehicle. Vehicle had no smoke smell or anything. Questioned the man about this and he was beyond rude. This led to a huge disagreement with the man and his wife. Will NEVER recommend this location to anyone. I wish I would have listened to the reviews on this location prior to renting. They should not be allowed to handle uhauls! Very disappointed and would not ever recommend this place to anyone.Alessandra P.
Equipment was left outside and covered with water. Originally, I checked in online and had no direction of the next step. Once I went inside I was promoted to go through the whole process again and ask me questions I've already answered online.Antonio P.
Pads were initially forgotten. When we finally got them they had been outside the location. Now I'm being charged for damaged pads that were already not in new condition and had dirt? Being charged a cleaning fee when truck was returned the exact same if not better? There was dirt & leaves in it when we got it that we took care of ourselves so in essence it was returned in better condition. I'm disputing these charges. Please contact me. This location isn't a good representation of uhaul. They seemed like they had no idea what they were doing when we picked up the truck.Kelly P.
Photos of uhaul were not the same as the condition of the unit when I picked it up. Was also overcharged for 100 miles when I used only 10 miles and now I'm having to wait for the money to be refunded.Brandon H.
bad customer servicesEmond D.
The bad was the truck cab had sand and and dog hair in it. The people did not come from behind the counter to conduct a walk around inspection, nor did they indicate that I needed to do one. The cab had a foul odor. The good is that he truck was in good shape. It ran very well. I did air it out and clean out the cab before driving almost 1400 miles.John A.
The truck was very dirty inside and smelled of smoke.Launi S.
Owner is rude, sexiest and racist. He refused to help me as a single woman trying to connect the trailer to my vehicle. He also would not rent a uhaul to another customer for no reason other than he was black customer and told the man he had to help me that it was his job.Jessica P.
Simple drop off process. Was surprised that the clerk inside didn't even come outside to check the rental for any damages or even verify the mileage and gas tank levels.Stephen K.
My reservation was moved to this location due to the location originally chosen not having the size truck needed. I called and was told the time I wanted to pick up the truck was too early (which was the time they opened). I came at 8 am and was told the u-haul man was not there and as it was the day after Christmas it's a holiday and they do not rent trucks. I informed them that I confirmed my reservation days ago and it states guaranteed availability and renting. The woman at the front did not care. When I picked up the phone to call uhaul the woman behind the counter proceeded to yell at me and ask why I was on the phone with uhaul. She was very rude and if they represent uhaul as a corporation I will NOT be renting from them again. The service was absolutely horrible and the people were rude. The truck was FILTHY!!! There was trash thrown everywhere. In using my Lysol wipes to clean the truck out, the wipe was black from the dirt on the drivers seat. I repeat.... I will NEVER utilize uhaul again if this is how they are represented.tanishan S.
I reserved a trailer for two days At $18 per day when I went to pick it up your system was down and I cannot get it so I had to come back the next day so I only rented the trailer for one day but you your location charged me for two days still waiting on a call from your area supervisor, I was overcharged so I'll have to call my credit card company And contest the charge if I don't receive a callmichael S.
The location was very unprofessional and rude. He kept trying to charge me for extra things like SafeMove which I already purchased. He also kept going in the back room with my ID and credit card, which is strange and unprofessional. Then when we returned the UHaul, he charged us for 150 miles when we only went 40.Josie J.
Had some issues with my account, but finally got it fixed. Actual rental went well.Jeffery B.
Truck was very dirty at pickup. Location did not have the truck reserved for me. Forced to take a much larger truck that used more fuel.Richard H.
Had to call the main U-Haul office because of issues I was having when I return the vehicle. Agent never came out and inspected the vehicle and we had to wait a long time to compete check back in for no reasonAntono S.
best dealer in townemond D.
My experience dealing with this place was horrible. The attendant was rude and careless. At the moment of the pick she made me wait 15 minutes because she was finishing up her breakfast. The truck was dirty, with equipment that I did not required (dolly, blankets, etc) also full of trash. The cabin was bad too, dog hair everywhere, dust, sticky stuff all over the console. I am very unhappy after doing business with you.Eric J.