must be a new u-haul location. person inside the convenience store did not know how to check in our trailer. i had to call the number on our contract to inform u-haul representative that we had just turn in the trailer and I took pictures of the trailer for verification on where it was returned to. very disappointed in return location.
Kathleen P
Jimmys Food Mart
(U-Haul Neighborhood Dealer)
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Customer Reviews
- 3.5 Average Customer Rating
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Cab of the truck was horrible. Sand everywhere...dirt on all components. I vacuumed at home and spent 30+ minutes with Clorox wipes to disinfect
Dennis RThe fluids were not filled , no windshield fluids, when I needed it the most it didn’t happen. Instruction on how to use the trailer was not so good. When we placed our car on the trailer there was no way to get out of the car the door was blocked. We had to take the car off and find a skinny person to crawl over the back seat and out the back door. After we reached our destination we discovered that the driver side fender could be dropped down to get into the drivers seat. If the rental people would have told us this it would have been a better experience.
Roberta RMy experience I would, Use a horse buggy if you value your life! Garbage! They’ll tell you one thing and then pull the right out from under you! That’s fine, I sent the paper work as well as the refund email that was sent to me and file a claim with my credit card company. What’s crazy is I watch it show processing for 2 days and on the 3rd gone! Horrible, who else out had this happen to them? If I wasn’t vigilant it could’ve gone in noticed!
Melvin HThe Nob Hill location is where I went first. Because it wasn’t expressed in any way that it would be another location. But apparently another location is an option for certain circumstances. That attendant started the conversation by saying I was there on the wrong day. Which i pointed on my printed reservation form that it was the right day. And place. Then told me to go to the other location. I had no idea why. He explained briefly like it was common knowledge. It was very frustrating. Then at the gas station location -across town, I was asked if I was given a PIN number by the attendant. Nope!!! So I had to wait while he called them and I had to wait for a call to my phone. Then I had to do all this extra stuff I had not planned for. He said I could have don’t it online. But if I could have, it was not clearly shown because I did the whole process and got my reservation and completed form. What if I hadn’t had my phone with me!? Nothing was explained when I reserved or in any following reminders. This was an added frustrating LONG process to an already difficult process. Will not recommend.
Suzy H