Reserving our trust wad quick and easy. The location for pick up was also fine, no complaints. However, we did not receive any of the equipment we rented which was a big annoyance for the ease of our move. I had to speak with 4 customer service agents over the time span of 3 days and fortunately was issued a refund for those items. But the problem of getting items was never solved so we had to go about the moving process and without the tools and items we had planned for. Also the app was EXTREMELY slow during the check in process. It took triple the amount of time compared to similar experiences just waiting for the pages to load and having to redo certain sections multiple times without explanation. Overall, uhaul is a useful company for people needing to rent equipment to move large objects quickly. But not, it is not the nicest or cleanest vehicles, and the process may not turn be stress-free.
Joshua C
Ocean Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yorktown, VA 23693
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The rental met all my expectations. I would rent again from this location.
JEFFREY SThe worst customer service ever! Truck was not cleaned. No appliances dolly on site and no blankets as I paused for. Lock box did not work, after an hour they figured out the code, there key would not open the box. The app would not let me take before pictures, back of truck probably had 1/2 bag of leaves. I was told I would not get my money back for the dolly and blankets…Really! No option. I asked the the facility checked the outbound order and asked if anyone verified that my order was ready…like a clean truck and all supplies were there that I paired for…apparently NOT! I will be using someone else in the future. And I honestly don’t expect a satisfactory response from this.
JOHNNY VNothing. The lady that helped me was fantastic. Give her a raise and a promotion.
JAMES MEquipment was not maintained needed to be serviced
Rob M