Pickup was great. Had some trouble with the phone app but the woman at the customer service counter helped resolve the issue.
ROBERT T.- British Columbia BC
- Abbotsford
- V2T6L4
Moving Truck Rental in Abbotsford, BC at U-Haul Moving & Storage at S Fraser Way
30618 Matsqui Pl
Abbotsford,
BC
V2T6L4
Services at this Location:
Contact Us
30618 Matsqui PlAbbotsford, BC V2T6L4
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Abbotsford, BC V2T6L4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
The van we had rented was not available when we went to pickup, we were told that one was arranged for us at another location. When we got there we were told that she had nothing for us and had no idea what we were talking about. She then insisted on scanning our cell phone.. we left at 12:46 pm every time we applied brakes or turned it leaked from the front visor. We loaded one table and four chairs. Unloaded and blew out the whole van. And returned it by 4:25 pm. We were then told that she could not get our receipt,she would email it later. We pulled over into the return vehicle spot. She came out handed us a broom and said we had to clean the whole van. I am a 76 year old woman and I had had enough, we said it was cleaner than when we picked it up. She said we could not clean it before we brought it back,we had to use their cleaners.. I said you ridiculous woman, when you pay to stay in a hotel do they make you change the sheets and vacuum before you leave? We then asked for a hand written signature saying we were paid up in full....suddenly the computer worked and we got our receipt. Thank you for your time.
NORMAN T.- Rating:
- 5.0
FYI Having to include 4 phone numbers and having to wait for customer service to contact them so I can rent a truck is infuriating. There is plenty of time to do this prior to when I go to pick up the truck. Also, the truck was super old and worn out. 100000 miles? Power Steering barely worked, the entire front end needs a rebuild as every bushing up there is worn, brakes barely work.
Steve K.- Rating:
- 1.0
The Customer service was extremely poor and im not happy at all
Tanya A.- Rating:
- 3.0
The truck leaked water all over my stuff wrecking my $5000 couches. The truck was dirty inside. Uhaul sucks and I wouldn't recomend
CHRISTOPHER M.- Rating:
- 5.0
She went above and beyond to save my day. Much appreciated. I am sorry i dont remember your name!
Kristopher L.- Rating:
- 5.0
The woman working there was Fantastic!!!
bernie B.- Rating:
- 3.0
I got automatically switched to your online pickup service which i found annoying. This doesnt make the pickup quicker. i had uploaded drivers license pictures earlier, had to do it again to proceed, standing in your lobby taking pictures of myself to submit for approval, watching my screen while I wait for approval, all the while there is an attendant sitting behind a desk doing what? I am presented with pictures of the vehicle clearly out of date (picture had a window smashed in the van) Over all not impressed with the rental process
Colin C.- Rating:
- 1.0
Charge cleaning fee after sweeping out truck, put on hold over 50 mins. Speak with counter person immediately denies even checking the back, the puts me on hold for 50mins more to re do the equipment return and generate another invoice because he lied to me. Wow. Also so many upsells, yes my icbc insurance covers ANY vehicle rental I make, so why do you keep telling me a these crazy things. Horrible experience.
NICOLAS M.- Rating:
- 5.0
The team is very helpful during pick up and drop off. Great experience.
JASON D.- Rating:
- 3.0
Guaranteed reservations???? Reserved online. 2 hours later when I arrived the vehicle had been sent out with someone else. Not impressed.
Glenn B.- Rating:
- 3.0
Make this Mobile pick-up App more convenient. OR Have More staff available to train your customers; so they save some of their time as well!
Neeraj C.- Rating:
- 1.0
You guys need to treat your customers well. I was charged for the cleaning while in fact the truck was clean when I returned it. I messaged the Manager for any explanations but did not replied yet. I always rent from U-Haul everytime I have to move something, but no, never again!!!! I will not recommend this company!!!
Rodrigo L.- Rating:
- 5.0
Great customer service. Friendly, helpful.
Charles S.- Rating:
- 4.0
Do an actual check in that is not by mobile
Linda H.- Rating:
- 4.0
Staff very courteous and helpful but when only one there delays in service sometimes frustrating. Trying to phone in also can be frustrating probably for the same reason. Otherwise a good experience.
ALDEN D.- Rating:
- 2.0
The return process was a disaster. We tried 15-20 different times to go through the return process online. We used 2 different phones, on and off wifi, both the app and the website in all different sequences. The program 'could not confirm the location'. We had to go into the U-haul office and speak to the night employee. The poor guy was trying to process 3 parties, after closing hours. He was able to return the vehicle via his system with no problem within a matter of minutes. He said that we were not the only people with this problem. He had to call his boss about the issue and his boss gave him flake about not leaving us out in the rain and cold to figure it out b ourselves. There was NO WAY we could have returned the vehicle. We would have had to leave it in the parking lot, un-returned, and accept an improper return fee. This is absolutely ridiculous. A terrible terrible system. By the time we left, we had been trying and waiting for 2+ hours. An absolutely terrible experience. I am very unlikely to use U-haul ever again until the return system is changed, and will warn anyone and everyone I can to be wary of U-haul. Thank you for this opportunity to share my experience.
MONICA T.- Rating:
- 5.0
6'x12' trailer was perfect for moving appliances ect...the low deck and the tailgate made everything go super smooth
ROBERT O.- Rating:
- 3.0
I didn't appreciate having to do the rental post usage detail of the cab. Sweeping the box, and removing any litter is one thing. Spraying and wiping down the floor during wet rainy season or being charged extra???? That is not a requirement at two other rental companies I have used eh...... Just saying. Equipment was in clean and fair shape. As a former trucker my rate per hour is $85/hr and as an RMT my hourly rate is $125. U Haul can't afford me as an service agent. It may affect my choice of rental in the future. This was my first time having to clean the interior of a cab after use. I believe I have used you guys one other time a long time ago. Not remembering detailing cab. It was convenient have a storage unit there and access to a truck too. The friendly, polite staff is good too.
NEIL H.- Rating:
- 1.0
They are very restricted for room at this location so the trailer was hard to get at. Wanted to rent at the Chilliwack location but the same trailer was $300 more there. Pricing should be consistent.
GARY B.- Rating:
- 4.0
Better signage to point out customer parking.
DAVID B.- Rating:
- 5.0
Very difficult to use the app and self checkout. GPS Location was not working and it was very frustrating. I will not use self check out ever again. wasted 1 hr just for the rental process.
Sung K.- Rating:
- 5.0
Jennifer was awesome with helping me get the right truck and made the rental process smooth and easy. Excellent customer service.
Dan B.- Rating:
- 5.0
It takes way to long to process everything
Guy M.- Rating:
- 5.0
The lady who helped us was exceptional! She could tell I was not doing well and helped us problem solve a few things and was just amazing. So needed someone caring like her!!
Hugh M.