Moving Truck Rental in Abbotsford, BC at U-Haul Moving & Storage at S Fraser Way

Staff were abrupt and rude. Definitely acted as though we were an inconvenience when we showed up. I also wanted to return some boxes and the woman was confrontational when informing me they had to be unused (I am aware of that caveat and the boxes were mint and unused.) Then she was quite put out that she'd need to do some work and then sent me away saying that since I had bought them at a dealer I had to return them where I bought them. Between how poorly our trailer return was handled and how poor the reservation process was, I wont ne using uhaul again if I can help it. I reserved a trailer weeks out from when I needed it, was informed less than 48 hours before I was supposed to pick it up that there was not one available in northern BC, so I'd have to take a 20 foot truck (which was unable to tow my personal vehicle). Since I was moving to abbotsford, and had a deadline, that meant I had to pay to fly another person up to fort st john so they could drive the truck while I drove my truck. Which I did. I paid to fly someone up to northern BC to help me, and when the day came to pick the 20' truck up in fort Nelson, there was no truck. There never had been a truck in fort Nelson. There was a trailer. I had already paid airfare to get someone up to northern BC to help me with the second vehicle, and there wasn't one. Instead there was a very small trailer. So despite making a reservation weeks ahead of time, I could not get the trailer I reserved, was given the run around about a massive truck, and ended up with a smaller trailer than I had reserved, forcing me to give away items I owned because they would not fit in the small trailer. And I paid for another person to come up to drive the non-existent truck. Then I returned the trailer and had an incredibly poor customer service experience. Again, the fort Nelson location was super helpful. The people on the phone with the reservation were very nice. But overall I cannot get over how poorly organized Uhaul is, how completely unreliable they are, and how rude the two women working at the abbotsford were. Overall your lack of organization cost me a lot of money. It will be cheaper to buy a trailer next time, and a lot less hassle.

If a vehicle is expected to be returned clean it should be rented clean. Also I refilled the gas tank to the level that I got it at amtwo blocks from the location and when I got my bill they had charged me to refill the tank. I will never rent from this location again or drop off a vehicle without having someone veiw it with me before I am billed. I just found my email and am absolutely appalled that I was charged $70 to rent a van for 1 1/2 hours. If I am not reimbursed for the fuel I will not be using uhaul in the future.

I rented the truck for the morning but was unable to pick it up until 3:00 pm. This changed all our leaving times and appt times for hookups in Picture Butte. This was the only problem but did create a hassle.

I have read it many times from U-Haul I am found this time the service was very good the equipment was in excellent shape I am very happy with my experience this time there has been in the past other times that you all did not meet or even come close to my expectations

The location itself did a very good job. The equipment (auto transport) appeared to be lacking consistent mounting hardware on the rear chains. What I take great issue with, is the call center, or particularly the individual who approved my towing vehicle and loading vehicle combination. For 3 days I was prepared for a move that was then disapproved by the nice lady at the location, upon the attempted pickup of the trailer. This caused an inconvenience for the initial four people involved in the arrangement, and the consequently a fifth individual, whom I had to arrange to borrow a vehicle from. I paid gas money for driver number one to bring their vehicle out from Delta, only to be denied after seemingly, being approved over the phone days prior.

Jennifer was excellent! Very friendly and helpful.

The pick up we rented was fabulous!

Equipment that was set aside and reserved for me was not at this location or any other within distance. The only other option was a smaller unit that would not fit all my stuff. This was complete and utter BULLSHIT. Uhaul states that it promises its customers the equipment they reserve will be there and ready...complete lie. Luckily the representsitive at this location found a solution. However it cost me hours of my day and this is unnecceptable. I will NEVER use uhaul again as it was unreliable even though you claim to be reliable. The representative Kathy deserves credit as she was the only helpful person in this company and it was not her fault equipment was not available.

The staff that I worked with at this location were exceptional!!! They were efficient, polite, organized, clear, and responsive.

Remove the automatic air freshener from the office I could not enter the office due to smell should be scent free zone.

Thanks!

I rent a lot of vehicles as part of my normal business duties (I travel a lot and rent a lot of rental cars, although I've rented trucks and vans a few times from U-Haul). This has been one of the better experiences and made a small job for my wife a breeze. If everything else was like that, it'd be wonderful indeed. So nothing to improve, this was excellence at every step of the way. :o)

Very efficient check in and vehicle return. Employee was very polite and helpful.

Your online reservation service needs improvement. I was not notified till the night before that the trailer I requested was unavailable. Our only other viable option was to rent a van, which we had to go to Abbotsford, from Chilliwack, to getand cost a lot more! We were not happy.

I was allowed 3 days for my move from Prince George to Mission. I returned the truck in 2 days. I was charged for another day in spite of the fact that I returned the the truck a day early. I am being made to call different numbers to get my money back.

Fast and friendly service. Not much to improve on because everything went very smooth. Thanks!

Jennifer Machado was very helpful. I arrived half an hour before they closed, she was prompt in finding me a storage unit as the one I reserved was too small. She even gave me extended access that evening so I could unload the trailer and drop it off that night instead of having to return the next day.

Excellent customer service!

This location is the best! Such friendly and amazing staff! :)

Karen was friendly and knowledgeable. Best uhaul service I've received was at this location.

Great people to deal with. Always very pleasant and efficient.

They were very friendly and curdis and willing to help

you changed my pickup location on the last day to a place further away you added extra km,s to the rental but i still had to pay for the extra gas .

At the end of the day I dropped my truck off at precisely 5:00pm sharp right as the staff were closing up. They denied my desire to drop it off in person and sent me to the key box for after hours. Normally no big deal, but I did have a few questions which I would have liked to have answered to again, this was kind of a bad experience. Yes, it was 5 and texhnically closing time but come on, really?

Great lady who served me. She was fast, efficient and 100% knowledgeable on all things U Haul. Just needed a trailer for a few hours, all worked flawlessly, returning it was also a snap. Great price on trailer, great service, 100% positive experience.