I did everything online and honestly didn’t have to talk or deal with anyone so that was pretty cool... the only thing is my storage was supposed to come with a free lock upon rental online but unfortunately there was nothing in my rental locker when I moved in but that’s ok I had my own lock anyways, other then that everything went smooth

The manager Jennifer is awesome lady she is so polite and nice and very accommodating as much as she could be. I would love to deal with her as a manager for ever if needed to she has made my experience with u-haul pleasant and has made up for any problems in the past I've had with other u-hauls on Vancouver island and Surrey. I believe in and trust her and would do business with her any andneverytime I have the chance. She is so awesome of a person and woman I'd would be extremely happy if she was in my life forever that is how easy she has made it for me to trust someone again. Thank You Jennifer.

Excellent service.

Jennifer is the best UHaul manager. I know, as I’ve dealt at dozens of Uhauls & other storage facilities across the US & Canada She is knowledgeable, friendly & helpful & somehow is able to smile after a tough day

Jennifer was excellent to deal with.

Very friendly and accommodating

Made a stressful experience bearable

Im only giving you above average rating for two reasons. When the new doors were installed the pushed all my storage material into a big pile and left nuts bolts pieces of metal behind. When i mentioned this to the staff, it was like i was bothering them. Plus I now am renting a 5x10 unit. That in reality is only 5 x 9. The last 12 inches is located on the exterior. And i hope your not saying the 10 is the height...So im paying for 50sq feet of air...I woud have given the staff an ok rating. But you dont have that option , but not worthy of a No rating

It's definitely the worst storage my company had to deal with. Now we are switching our other storages from UHAUL to somewhere else. It's absolutely robbery! will never deal with you guys again, no matter if it's personal or business... Won't recommend to anyone!!!

The lady got most of my info wrong, demanded phone numbers not needed and did not explain what they were for. I thought they were emergency numbers she was asking for and turns out they were not . U haul phone in support was amazing and fixed everything.

Rats destroyed all my stuff!!!!! Wish I could have been given a cheque to replace some of my damaged items!!!

It was just about location to move, staff and manager Jennifer always went above and beyond for me and I could not have been happier. Sad to leave but I’ll visit! Cheers to a great team at Matsqui place

The best part of our experience here was the young lady in the office; Jennifer, I am guessing, is her name. It was her we saw this last time as we emptied our unit. She was SO pleasant, efficient, and helpful. She even remembered us from when we first set the storage up. She is why we would recommend this place.

Thank you for keeping my stuff dry, no damages.. and the staff were always friendly.. Cheers

Brought my own padlock, but Would not let me use my own. then when I was standing there with no other option, they charged me for one of their own cheap crappy $10 locks. Then explained the reason for this was so they can easily cut the lock off if they needed too, but assured me that motivated BnE offenders somehow could not cut it. Underhanded.

Jennifer Machado handled my bookings so well! With a busy line up behind me, and being on hold with the police, she still helped me complete my booking on her computer and kept super cool under the pressure. Super friendly to deal with!