Victor at Batteries Plus took the keys when I returned the truck on time but refused to check it in or provide any confirmation because he was working alone. He said I’d get an email later and told me to leave. Dismissive, unprofessional, and unacceptable. I had to take photos outside to document the return myself. Customers shouldn’t have to worry about extra charges because your representative refuses to document a return. U-Haul needs to address this.
Jacob O
Batteries Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75063
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SUNIL SGood………………..
shalonda bGas was empty when I received truck
ANOUROMTHAYVI NFor new users, they must provide instructions on how to find the location or agent before activating or completing the process to obtain the keys. Because most people believe that mobile operable means that the truck can be opened with a mobile phone, pass keys, or something else. So, the main process is to locate the agent and then activate or do the approval process. Also request to add a video on how to operate the truck. Ask users to complete the before activating
Surender K