It was recommended to use virtual pickup. I showed up and was unable to do virtual pickup because vehicle was not assigned to my reservation. I received no calls or emails stating I would not be able to pickup as scheduled. After multiple calls with U-Haul, they said I would have to come back 2 hours later to do counter pickup or do virtual pickup further away at another location and we would not be able to get the additional equipment we ordered. When I came back for pickup, I was not able to get 1 furniture dolly or 6 blankets I ordered. They removed charges but all of this should have been discussed prior to us pickup up the U-Haul. The experience was very stressful and I will likely not use U-Haul again due to the additional stressed on an already stressful day.
Katherine T
Furnipro US
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30102
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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There seems to be a slight wait time for this location (because they are ALWAYS busy) but not bad.
GAIL JGreat team service
Carlos S