I informed the drop off location of the horrendous one-way towing experience that I endured for over 6 hours because of a wheel hop like issue that basically vibrated the entire vehicle for the entire drive being the worst at lower speeds and more tolerable at higher speeds. I thought the issue was my trailer hitch bouncing and moving too much where I purchased an anti-rattle hitch tightener for a 2-inch hitch receiver that did help with the rattle noise, but not the excessive vibrating during the drive. I have pulled many trailers over the years that were big and small or with one axle or two axles, but this was absolutely the worst I ever pulled and experienced for any trailer type. Local rentals are easier to deal with this type of situation because you are staying in the area and can probably get another tow trailer to swap out with, but one-way rentals are much more difficult with so many of the locations not open for business on the Saturday or Sunday and with very limited hours if they are open at all. You are pretty much stuck with a one-way rental on the weekend at many locations and just have to hope for the best and then "grin and bear it" to the drop off location. I'm not sure that I would ever rent another trailer from U-Haul in the future unless I could see that it was newer and well maintained because all of these older ones seem like a crap shoot based my recent experience with this latest one.
ROBERT M
Kwick Way Food
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30102
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Customer Reviews
- 3.5 Average Customer Rating
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Picking up our trailer was smooth as butter.
Andrew MEmployee insisted Uhaul is not responsible in coupling the equipment. He supervised me struggling to connect the trailer. Customer is not trained to connect Uhaul equipments. Zero knowledge and should never be allowed to communicate with the public
PETER KHe was very helpful and friendly
Tim JI would like a full refund. The truck was disgusting.. there was mud all in it. The tire was flat the back of truck had pinstraw and sticks all in it just gross
Randy B