Overall, the service and experience was okay. The employee that assisted me during pickup was apologetic about misinformation, so that’s a plus. The issue was that I called the day before and reserved a 26’ for a one way trip to Newman, Ga. It was confirmed by whomever took my call. Upon pickup, I realized that a 26’ was too big, so I downgraded to a 20’. I was told that The only other 26’ foot one way was someone that had already dropped the truck off, but had not left the keys. I was told that I could not have a one way in any size because it was all “in town” only. I wasn’t advised this on the day prior when I reserved it to begin with. This caused me to have to travel 2 hours extra round trip than I planned just to bring it back. The other U-Haul locations around the area would not answer their phone. Other than that, the employee was helpful and apologized.
TOBY K
Crazy Book Lady
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Truck was dirty
CHRISTOPHER TMy overall experience with the unit was not favorable. Needed a trailer that was 72 inches wide so rented 6 foot wide trailer. Unfortunately ramp opening was less than 57 inches wide. It did not work and was returned less than an hour later. No evidence in material indicated this problem. No effort to refund my money was made. Although location was nice it was a waste of time and money.
KENNETH TMy rental was not confirmed upon return and I was considered overdue and my card was recharged a fee. U-Haul had to call the location based upon my calling and informing them that we have time stamped photos of return.
JOHN Z2nd time coming to this location, everyone is very friendly and helpful. Fast service!
MEGAN C