My only issues were with the checkout and checkin procedures. Everything else was great. The checkout process was marred by the need to send a two-factor authentication code to verify the account. I ended up sitting in the parking lot for 20 minutes waiting for the code to show up. An SMS option would be greatly appreciated. My problem at checkin was the instructions. The first instructions that appear in the app when you tell it your returning the truck is to park the truck and drop the keys in the dropbox. No problem. *Then*, it starts asking for a bunch of question like what the milage and fuel levels are at—but I can't turn on the ignition because the keys have already been dropped off. I did my best, but it was slightly frustrating.
James B
Pecos Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ahwatukee, AZ 85048
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The service was fantastic. He called to let me know I could pick up the truck earlier and answered all my questions.
Theresa HThe ratchet for the passenger wheel on the auto transport was rusty and very difficult to use. The strap also would loosen during transport and had to be tightened more than the other one. Otherwise, had a positive experience.
Annette GPecos Storage has great customer service and always very helpful.
RACHEL DCustomer service was phenomenal!
LESLIE S