First. Our pick up location was changed from 9 miles away to a store 15 miles away. This is relevant in my third point. Secondly, the ramp on the truck literally came off. I had to contact u-haul roadside assistance to fix, which cut into our movers time by 2 hours. Third, the drop off for the truck was changed to 20 miles away from my destination. This wasn't an issue until I was told I went over my allotted mileage by 8 miles and got charged for it.
Patrick Tuttle
Kellys Hilltop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aiken, SC 29803
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Service was excellent. Great customer service.. Process was quick fast and easy. Keep up the great work. I would recommend to family and friends. Top notch.
willie hillI was charged per mile, and had booked under the impression I was booking at a location off York st, which is the street I live off. The place I was moving from is less than 3 miles to my new house. When I got the location it was not a street I recognized... I put in the address, and it was nearly 40 minutes from my house. over 20 miles. I was charged per mile... I don't think this is fair, considering I did not choose this location. It was a HUGE inconvenience, and I ended up having to drive way farther than expected, use more gas and waste a bunch of time. I would like to be refunded for the additional 45 miles I had to pay for. I was also over charged ... I was told I would get reimbursed for the additional time that I did not use since I dropped off early, but I was charged more...
Keyanna FarkenI had to clean the back of the truck. It was covered in sand and gravel. I need you $25.00 cleaning fee.
Jeff OBetzVery friendly and knowledgeable staff. Vehicle was clean and ran perfect!!
Robert Breeden