The lady who works there is always really nice and helpful. This is my go to place to rent a van or truck.
Tammy R
Central Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alameda, CA 94501
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Customer Reviews
- 4.0 Average Customer Rating
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Was not open at time of reservation pickup. The limited hours were not made available at time of online reservation. Downloaded the UHaul app for Android. It didn't work (location services specifically). Was told by the help desk the app didn't work, so had to use uhaul.com on browser. They required three(!) names and phone numbers for confirmation that I am who I said I am. This requirement was not disclosed at the time of reservation and was a major hassle at 7am in the rain. The lock box to get the key was difficult to navigate, especially in the rain, and is located under roof drain, drenching me.
Franklin FThis was by far the worst experience I have ever had with U-haul. It started two days ago when i got a call that the 15’ truck I was renting would not be available and all the had was a 10’. I made some changes so that i would need to do multiple trips (which cost me more) and rebooked with the 10’ truck. When i got to the location no one was there. They had sent an email for me to have to down load the mobile app so that i could get the truck. After a couple of calls to U-haul i was able to get the key from the lock box. The location that I rented to 1913 Sherman in Alameda CA. I selected this location because they were apart of a program that allowed me to be able to donate furniture. When i went to return the truck the person that wasn't there at 12:30pm when i went to pick up the truck was there. I informed her that i had some things I wanted to donate and she told me that she couldn’t take the items because “they were pretty full” mind you at this point she had no idea what i would be donating. I then asked her to clarify what she meant by pretty full and she said that the storage unit that was used to house the furniture for donations was “almost full” again not know what i was going to be donating. She then went on to say that say that i would have need ed to confirm with her that i had items to donate first but she wasn’t there when i did the pick-up. The voice mail of the business clearly states that there hours on Wednesday are till 6:pm and closed from 2 to 3. I arrived to pick up my truck at 12:30 pm when someone should have there. So by her leaving the office during scheduled hours telling her that i planned to donate something was not an option. In my opinion, the lady that was working at the sherman location had no intention on being in the office this was why she called two days earlier saying that she didn't have any 15’ truck even though there was a 15’ truck in the parking lot when i went to pick up The 10’ truck and why she was not in the office at 12:30 when i had a reservation to get a truck. An even more so why she didn't want to do the work needed for me to donate the furniture. The person instead was argumentative and dismissive , i think someone at the lease should check to see why she was not in the office when she was suppose to be.
Clifton LI have always used UHaul for my moves they have been my go to for moving. I like their prices and the staff has been great to work with.
sharon bThe truck was dirty inside and out. The location did not properly set me up for mobile pickup so I had to call UHaul while onsite which took an extra 30 minutes.
Tuere A