My Issues with my order are not with Sais Mart. They are to be a contactless location. The truck I was to have was locked with a lock that I was supposed to obtain a code for. NO ONE said anything to me about a code. I was contacted by Uhaul 4 times telling me my order had been changed, my location had been changed. When I arrived, there was 2 trucks. One was padlocked. I called after the very helpful woman at the Sais Mart informed me I needed to call Uhaul for a code. One would think that this would have been told to in one of the many emails I received. I also completed online pick up. This wasn't found my the uhaul service person either. I was given 4 different codes..NONE of them worked to open the padlock. It just so happened there was a key inside the mart for the other truck. II was told by the very helpful woman at the station they normally do not have keys. She wasn't sure why it was there. After being told my entire order would be voided and I was to be sent to another location I asked about the other truck that was there. Oh, well, I guess you could use that one. The reservation was transferred to that truck. When I was sent the confirmation for it via my phone, it was the wrong license plate number, the wrong mileage and the wrong fuel lever. AGAIN I called, Oh sorry, this was for the other truck...I will change things over. This was AFTER I was ASSURED we are all set to go. Also, the truck had a quarter of a tank of gas, was dirty inside, sticky steering wheel and dirty windshield. This all took over 2 hours. During which time my movers that I hired were waiting for me to arrive with the truck. I am VERY annoyed. I also ordered a hand truck.. it was not in the truck...might have been in the one that they couldn't seem to give us the correct code to though. All of this happened after numerous emails assuring me my order was in place...things were all set up and would be ready to pick up at the original site I requested. No, Would NOT recommend to anyone who has a schedule to keep.Amy D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Allenton, WI 53002
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- 3.0 Average Customer Rating
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Location was clearly identified as a U Haul location from the street. Attendant had no ideas what to do but call her boss. Who had to call her back. Then I was just told " to take it"! No help with getting the trailer. Had I not known what to do an average customer would have been up a creek without a paddle.DOUG K.
No one was there to assist me with the Toll dolly as it was stuck in the grass. I had to wait for my brother in-law to come to assist me and delayed me in my move. Very inconvenient; I would like a return on the toll dolly amount as it was not properly ready for me. The Uhal representative that was suppose to be at the pick up location was not there; I never signed a rental agreement; all very unprofessional. It was a gas station attendant that took my payment and only took my information down. Not a fan!!junelle E.
Couldn't find my reservation for a 1/2 hour. Cab smelled like cigarettes and there were a couple items left by previous renter.Jeffrey N.
We were chraged an additional $1.69 for mileage overage. We requested to pick up in West Bend WI. We had to pick up in Allenton WI causing us to drive another 10 miles out of our way and resulting in an overage charge of $1.69. Nice scamLarry C.