I have been overcharged. It is not the trailer that I requested. When I called ahead of time in advance. The trailer had no jacket had no ramp the tiedowns were not sufficient. I could not be any more unhappy, and I was charged too much I asked for it to be insured for two days total I sent messages to U-Haul that I could drop it off from my location in Bay City, Michigan, and never heard a response back then when I get the bill, it's a lot higher than what I even expected, I could not be more upset and trying to get a hold of someone from U-Haul is nearly impossible, when I did get a hold of someone they give me an answer what my bill was several days after I would not rent from U-Haul again, and I would like them to call me back so we can negotiate the right price. Do not charge us to my credit card because I will not be paying it , I was rip off
stephen p
Gp Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18103
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Customer Reviews
- 3.0 Average Customer Rating
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Very respectful and professional experience
Adam AI was referred to 3 different locations due to "availability ". I reserved a van 2 weeks prior to the actual date I needed it. The van was never returned from the prior renter. I was referred to another location and they were closed 3hours earlier than when they were supposed to be. I was then referred to another location with no staff of uhaul knowledge on hand. I had to rent the truck via the mobile service which was not working properly. With Allentown this inconvenience I still had to $154 which is ridiculous for an under 20 mile trip.
Ashley PMy rental wasn’t available at first location, then 2nd location the truck was disgusting inside! The mileage was off by a couple thousand and so was the gas! Just way to much hassle!
AMBER CYou can't get to it from auburn st. You have to squeeze down a to alley with hardly any clearance on either side. Huge pot hole. So crowded there wasn't a good spot to park the trailer. Barely any room to move around. Dirty. Over all sketchy. If I had a box truck there was no way I was getting in there. There's no signs from the main st. I have no idea how this is drop off location.
Nicole K