Gps doesn't take you to the exact location the truck is parked, the truck was filthy cigarettes ashes and dirt all in the cab , the back of the truck was also not cleaned, I was charged for a cleaning fee at first until they realized I sent in pictures , I ended up paying $100 dollars for this rental I shouldn't have to pay anything, because I lost $160 dollars from wasting time at issues I had at another pick up location, I had to pay my guys $60 for the hr wasted and gave my client $100 discount for wasting her time, I've been renting with uhaul for years all over the country,countless amounts of time this was the worst experience I had , customer service was terrible for the most part and completely unacceptable.
DWIGHT K.
Budget Store & Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing service very good 👍
Vivian M.I went here because it was closer to my house. The process was fast but once I got the key OMG. This truck had a bad smell, a lot of dust on the dash, the seats felt sticky. I usually have a good experience renting a uhaul but I would recommend at least doing cleaning of the inside once a week. The first impression is very important for a business.
Elvis B.Got charger for dolly and moving pads. Never had ether
JOSHUA R.The building was hard to find. When I called to see where the building was, the woman working the counter said she had no idea where the key for the truck was and asked me if I was sure that I rented it because she didn't see my order. I finally found the store, went in and the woman was beyond rude and disrespectful. She said "You're the person from the phone" I responded by saying yes and she laughed and responded with, "I figured" as if I wasn't going to come in and try to use the vehicle that I rented. She walks outside without saying a word, checks the key drop box and found the key. I was as respectful as possible when completing the rest of the form even though she was extremely rude. Then once I returned home and began to load the truck I waited on the phone trying to reach customer service and after 55 minutes of no response I hung up the phone. I am very dissatisfied with this location and how I was treated
Brandon H.