I arrived at 9:45 for my 9am online pick up. I left the parking lot at 11:00. Reasons were two fold: I did not know the uhaul store's wifi password, and i was unable to move my van out of the parking spot until two other customers (who arrived after me), had pulled out of their adjacent spots. -The employee was lovely and calm and asked how she could help. -impossible (at least for a normal driving, which most costumers are) to move the vans out of their space along the storage building's wall bc of the "Spot Hero" parking spot across from the vans. It was impossible for the 2nd and 3rd (mine) van to get out without either the first van moving, or the "Spot Hero" car moving (which was out of our control). If you aren't going to change the parking arrangement, you need to at least make sure that the first van you sign out is the 1st one in the line.Grace F.
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ARIELLE E.
Customer did not leave a comment.Krystyna R.
Do clean the interior if you charge $25 dollar cleaning fee.Xiangkun D.
Boston can be a very busy place during move out/move in time. The customer service was exceptional!! We will use this location Uhaul again. Highly recommend!!William C.
I think there might be a problem with gas gate, I pumped 20 bucks of gas and the meter didnt changeRuowei S.
I had bought furniture pads but they weren't in the truck; couldn't talk to someone at the location because i picked it up off hours on a Sunday.Timothy C.
I was unable to pick up the truck at had reserved at the arranged location and was forced to go to a separate location. This loss of time forced me to lose the help of a mover that I had arranged, making the entire job more difficult. I was also told that if the truck was not returned with the same level of fuel that I would be charged $6.50/gallon. I judged that the extra charge was fair for the convenience. I was not told about the $30 fuel surcharge. I request that this charge be removed. Thank you.Brian G.
Customer did not leave a comment.Alain N.
Associate was very helpful!MOSES J.
Equipment I pre-ordered (dolly + furniture pads) was not available in store when I picked up my truck. I don't understand why you would be able to pre-order equipment that is either unavailable at that location, or the store decided to rent out that equipment to someone else before you. Additionally, we were told that the 10' truck would have a ramp when we ordered, it does not. Last and worst of all, the truck had troubles starting on multiple occasions including when we were picking it up at Value Store It. There were no other trucks available to take so we had to use this one, and it added considerable time to our moving experience.Brett T.
Original contract had my daughter's name as authorized driver after my driver's license was entered in system. I had them redo it and now I have been charged twice. Suggest you train your employees to understand legalities involved and make sure contracts are filled out correctly.Majorie B.
Customer did not leave a comment.Rodrigo S.
Customer did not leave a comment.Joe F.
Customer did not leave a comment.Joseph F.
Did not have furniture pads, which we needed for moving. Great otherwise.Jake H.
I was given a number to call when I arrived in Brighton to return my vehicle with no drop off location. When I called the number, it insisted check my rental agreement which contained the number I just called. So I looked to see which uhaul was the closest to me and living on the brighton/allston line, I went to a Uhaul that was less than 0.5 miles away. I get a call in the morning that I wasn't supposed to leave the vehicle there. I was charged a $200 relocation fee. Please do better.WEBB C.
Staff was very nice but the check in crew overcharged for gasâ€¦ at $7 per gallon!!!James P.
Customer did not leave a comment.Jensen D.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.CAL R.
The app was slow when I was doing the mobile check in process. The parking lot was tight and small. Not as many options for trucks at this locationLouis R.
Customer did not leave a comment.Emerson M.
Customer did not leave a comment.Alexander B.
Customer did not leave a comment.Gerald A.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Andrew E.
The location is accessible to individuals with storage at the same place and that is very convenient. The equipment was not exactly well maintained and while it is acceptable for short-term trips, I cannot imagine moving across the state, and let alone across country on it.Juan L.
Customer did not leave a comment.Joseph T.
Customer did not leave a comment.Rodrigo G.
The self checkin and checkout process were terrible. I've used it twice and both times, the process didn't work and i had to go to the counter anywayWesley N.
Customer did not leave a comment.Wei S.
Refer to my emailsRakshit N.
After an icy rain, all windows were covered with ice, noone proactively cleaned them before renting a truck to meDENIS S.
Customer did not leave a comment.DEBORAH L.
Customer did not leave a comment.azadeh T.
Customer did not leave a comment.DEBRA S.
Customer did not leave a comment.YE T.
Trucks should be parked based on time of pickup. It was very challenging getting by truck out of its parking spot, next to a wall and parked very closely between 2 other trucks.SHAWN A.
Not improve but point out: the person behind the service desk was great!EDWARD D.
The customer service representative was very nice and helpful. He should get a raise!ADAMJEROME P.
Nice guy at desk (presumably manager). It'd be good to have hand wipes since equipment is grimey.JAMES K.
Not good customer service not friendlyMelissa T.
The truck was filthy on the inside, covered in dirt and dog hair. You need to clean the trucks in between renters.Molly M.
Customer did not leave a comment.Sicong W.
Customer did not leave a comment.Noel P.
Improve the application.KIRAJEAN F.
Uhaul's website gives out wrong information. We were told on the website we could rent a van one way which was incorrect. You should give a 5 minute tutorial on where the lights and wipers are.MYRA A.
Wipe the floor clean and briefly describe how to use the dashboard and what gas to use etc.EVELYN L.
Loved every part of this best experience of my lifeSPENCERKATMAI D.
Customer did not leave a comment.REMY F.
Customer did not leave a comment.BRENDA L.
Value It was great! Great company and helpful employees. I am simply pissed off by uHaul lack of communications. I reserved a storage unit a month in advance and then, upon arrival, they didnt have any left. In the city or surrounding areas. That's ludicrous! And unprofessional. I was depending on that storage unit andit didn't happen. Then why do I need a uhaul truck? I didn't need it becAlyssa G.
We missed the fact that there would be a mobile drop-off procedure, which we would be required to complete before dropping off the key, as the drop-box only indicated to START the drop-off there. As such, we're sorry that we were not able to complete it accurately. I would strongly recommend a prominent sign in the vicinity of the dropbox that states that a customer should have COMPLETED the drop off procedure BEFORE dropping the key.Lydia R.
Hector turned an unfortunate situation into a positive one. The 10' truck I had rented hadn't been returned yet and was about two hours late. He offered us water and a comfortable place to sit. We waited about an hour before he got us into an alternate solution (a somewhat smaller cargo van) that worked out just fine instead. Hector kept us in the loop the whole time as he scrambled to get the problem taken care of. I highly recommend Hector's customer service instincts - thank you.Barry M.
Customer did not leave a comment.Susanna C.
The shocks on the truck were really bad and it was super bouncy the whole time. I was driving very slow and it would still bounce a lot. I had a different experience with other U-Haul trucks in the past so I know the this particular truck needs some repairs.Jhoalmo S.
The location manager Hector, was incredible. He was very patient and helpful in making sure we were set up for success.Ricardo J.
I had ordered moving blankets on the web site only to find out that this location didn't provide blankets. That would have been good to know before the pick up.ELINOR H.
Easy and convenient experience.Yoel G.
Thank you, Joe and Hector, for the excellent, efficient service and for calling me after finding my sun glasses in the van after drop off.Michael M.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.IAN H.
I had issues returning the cargo van. I could not drop off and checkout the van through the webpage. I finally could do it only through the App.MAITREYI SUNIL C.
Have staff that is knowledgeable on customer's orders. Was told I didn't order equipment when I did. Later found out that I actually did. Time on reservation was waistedDhally Ray A.
Customer did not leave a comment.ELITON T.
Customer did not leave a comment.Aparajita C.
Customer did not leave a comment.Paige H.
Customer did not leave a comment.Omar S.
Customer did not leave a comment.Gatis Z.
as soon as i loaded up 10 foot truck , it shudders at stop sign , check engine light on and traction control on . i called for help , took for ever and was told , just drive nothing is wrong . very sad state of affairs at uhaul. i did have good experience in the past but not this oneJAI K.
The inside and outside of windshield was not clean. At drop off I noted truck needed cleaning and was charged $25. What's that.Steven G.
The attendant was very helpful and courteous.AMI A.
Smooth transaction, clean car, friendly clerkBOGDAN B.
Customer did not leave a comment.Kirajean F.
Customer did not leave a comment.Martin R.
Gas needs to be checked by the employees before handing over the keys to the truck. Records showed the gas was 7/8 full and it was closer to 3/4 full. And they tried to charge me for that.RYAN B.
Customer did not leave a comment.Thomas D.
Nothing! Well -- a quick tutorial about where the emergency lights are and how to disengage the emergency brake, etc. would have been nice, but these are pandemic times, so I understand the hands-off plan. Joe -- I think his name was -- was just fantastic and so was his assistant, a young woman with shoulder-length blond hair, whose name I didn't get. Joe was incredibly helpful and kind. They made the whole experience so good for me. (I was really nervous about driving in Boston, though I am a seasoned driver elsewhere!) It all went great!Kathrine D.
Customer did not leave a comment.DhruML S.
had problems reaching the location by phone and questions about charges were not answered- was told contract was sent , I had contract rec'pt, but had a question that could have easily been answered in a few words. Business manner needs to be adjusted.Darryl B.
Customer did not leave a comment.MIGUEL A.
Customer did not leave a comment.Kyle W.
Did not provide the dolly, furniture pad equipment rentals as requested, even though I was charged on the bill for themNicholas W.
Rental was explained well and easy to use the website for ordering. Pickup and drop off were fast and the overall experience was great.MARTENE W.
Customer did not leave a comment.ZACHARY V.
Nope all was great keep up the great workGINA M.
Improve online booking and truck pick up system. It was a hassle to have to follow multiple steps to get access to truck.pablo C.
Fix the key lockbox! Had trouble getting my key out. An employee noticed and helped me out after about a minute or two of fumbling with it, so wasn't an issue for me but would be good to fix.Nathan W.
Amazing service.SOAD B.
Very convenient processRobert G.
Customer did not leave a comment.Tarim A.
Great service, great price, fast, and easy.Josue V.
I had a really difficult time with the self checkout. Even with location tracking enabled on my phone, I was unable to pick up the car. I tried multiple apps but it took over 40 minutes for me to pick up the truck; only after a friend came with his phone and tried several internet applications. It was frustrating, and the location was closed due to it being January 1st. I ended up returning the car an hour later than I had planned because of it.Meghann L.
I like the convenience of getting the truck at my place of storage. Nice job with this partnership.Keith H.
Personnel had any attitude, lack of customer service attitude. They didn't go over the details of the rental, wasn't professional. Most of all, they were not knowledgeable of the functionality of the truck, nor details of the vehicle was renting. In all, they didn't know how yo do their jobs. They gave me one quote and then changed the price when I picked up the truck. Terrible!!!! I had rented from budget before with no issues. Will never rent from uhaul again.Martha Z.
The whole phone check in and check out was seamless. Really easy.ROBERT R.
Customer did not leave a comment.Jonathon V.