Local rep could have been more informative / conversational when I picked up the vehicle. I had to go back to understand how to set the ramp where more information at pickup couldn't have prevented a return trip.
MICHAEL W
Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alpharetta, GA 30009
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Customer Reviews
- 4.5 Average Customer Rating
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Reserved a dolly for a move. Arrived to pick up truck and was advised no dolly was available. Employee was polite and provided me an extra 50 miles and day of usage. On a tight time frame and had to locate another Uhaul facility to do a day rental for the move work. Second Uhaul location (622 Main St, Milton, GA) allowed me to rent a dolly for the scheduled move the next day (Tuesday, 4/28). This employee was candid and advised that Uhaul does not favor renting dollys' for an out of town move, as the renting facility essentially loses a piece of equipment (in a one-way move) to another Uhaul location. Issue: Renting a dolly for a one way move and not actually providing the dolly. Possible solution: Transparency. Don't advertise renting equipment that you really don't want to end up in another location. Note: I can understand where this would cause logistical problems for Uhaul with equipment ending up in several locations, while other locations have none. The issue was that this truck and equipment was rented 2 weeks in advance and had I been provided advance notice I could have found/brought a dolly. Thanks for your time and looking this over. The personnel at all the locations (pick-up/dolly rental/drop off) were all polite and helpful.
Gordon Hno problems, att went well.
richard wMet by staff member as soon as I brought my return. Super friendly and quick checking out.
Todd RThe whole process was easy and cost effective. Made the moving of our daughters stuff home from school less stressful.
Sameer B