Was charged multiple times for the same rental all for different amounts. Still working on getting a couple hundred dollars back, not very happyKevin M.
Moving Truck Rental in Alpine, CA at Staxup Storage Alpine Tavern
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Alpine, CA 91901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Fast, friendly, great equipment, easy in and out.Christina F.
Excellent Customer service! Ana was super helpful and very Friendly! I will be back and I will be recommending this location.Bonnie S.
Great customer serviceRichard B.
excellent manager at this location. very helpful.Stephen G.
I reserved my 28ft truck in advance of my moving date of October 17th. I ended up having to speak to a representative because I could not find one available online in an area near me. He was very helpful and foundÂ me a one way truck in El Cajon. And while this was well out of my way, it seemed the better deal price wise as I was moving to Anaheim and did not want to pay the mileage to return the equipment.Â I receivedÂ and made note of the informationÂ found in the confirmation email which included the El Cajon location and pick up time at 8am. The day of the move, as I was on my way to pick up the truck, I receivedÂ a call from another representative confirming my reservation for a truck to be picked up in Alpine, whichÂ was even further away than El Cajon. I was not happy at all and could not understand why the change was not communicated to me sooner. The rep had no answers and did his best to locate something closer. He could not and I was directed to Alpine...at this point I had no choice. He added bonus miles to cover the distance and applied a bit of a discount for which I was grateful. We retrieved the truck from Alpine. Did the walk through only to find out that the listed starting mileage was incorrectÂ and so was the amount of fuel the truck was said to have. I called the rep again as the clerk who assisted us was nowhere to be found, he stated he would change it in the contract. We returned the truck to the facility we were told to by the clerk at Alpine,Â only to find out that we had, in fact, received the wrong vehicle.Â I have now received about 4 receipts with differing amounts. 2 of which seem to charge me for dropping the truck off at the wrong place. Say what now? I still have no idea how much I was charged for this rental and since I was given the wrong vehicle, do not understand why I am being charged for dropping it off at the wrong facility... To be honest, while the employees were nice and I certainly tried to be as pleasant as possible under the circumstances, this was a hott mess experience. Consider me an extremely unhappy customer. I do hope this is not the norm,Sonya F.
I just rented six blankets for a recent road trip. They helped out a lot!GARY J.
Easy to drop off. Might need more locations to park in the event more trucks need to be dropped off.Gonzalo C.
Customer service rep was rude and didn't understand how online check in worked. Gave me the wrong dolly and was very dismissive. I was charged extra, and when I called support to advise, all they said was that they would notate the account, not do anything about any type of refund.ashley S.
Had order moving pads but none were available when I checked inGeorge R.
Thanks for a wonderful experience!Nicole B.
the self check in process was horrible, took almost an hour, after waiting and waiting for all the steps to be finished and we finally got the combination to the lock box there was no key in the box, after sitting on hold for a long time waiting we went to the truck and found another lock, used the workd we were given and it opened the key inside, no one ever told us that, we were told the key was in the lock box at the office, this process needs to be made easier there was also another person going through the same problems when he opened the lock box his key was thereDebbie S.
Desk was not manned between 2:15 & 3:30 pm, which made returning the truck a little inconvenient. I was very happy overall with the service ????norman H.
You advertise $19.99 plus mileage but don't tell you how much the mileage is & then they tell you it is only for 4 hours. So my $19.99 rental which took 6 hours and 60 miles cost me $125.00! I'm never using U-Haul again!!!Elizabeth L.
It was a pleasure to work with Ada. The cab of the truck smelled like dog but I did not see any dog hair. Puzzling.Amy L.
Terrific customer service by your associate---very professional---yet friendly, and focused on customer satisfaction. I certainly will be back and will definitely refer your business to others! Thank you!!!Linda S.
The service rep was excellent at this locationJason H.
it took 1 hour to process the paperwork, as the computer system was not working properly, this was the only bad part of the transactionDebbie S.
No maintenance.Michael J.
nothing. its perfect.Bruce T.
Thank you for pleasant customer service! Just wish the process could be a bit quicker.Kevin D.
Very friendly!Richard M.
Everything went smooththanks to the young lady that took care of setting me up for my tow, thank you so muchEric M.
Friendly and easy. Exactly what is expected. Will be using them when needed.Keith R.