It was an awful rental. The location I requested did not had the truck and no one notified me so I had to call. Then the drop off was not accepting the truck either so I had to be on a car for over 30 minutes to get it figured out.
Adrienn H
King Market
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkTrailers should be checked to ensure they are safe to use, ours had no brakes and we had one tire blow out. Terrible experience
Robert PExcellent service, even if we had to go to a different, tho nearby, place.
Laretta JYou should immediately cancel U-Haul contract with them. Here’s what happened. I dropped off trailer on 07/28/2026 around 5pm and parked where they asked me to. Went in for paperwork they said we will take care of it and send you the receipt don’t worry. Next day 07/29/2026 I checked my email no receipt. I called to check why I haven’t received a receipt yet and their response was are you sure you dropped off trailer to our location because we don’t have any trailer or record of me dropping off to their location and asked me I should call U-Haul because we can’t help you. I told him I took pictures of your location, trailer where I parked and plate. They hanged up on me so I call U-Haul to check if your system showing any records but lady said no records. So I called them back and at this time their attitude changed and said we found it and taking care of it and send you the receipt right now. I waited half an hour no receipt. I called backed and asked for Rafi who they were calling every time I called. I don’t know what their intentions were but I think they thought I don’t have any evidence to prove that I dropped trailer to their location and they can steal it. Went through lot of headaches, arguments, tension. If you guys want our business take care of this unnecessary situation they created. Oh the receipt I received showing they received trailer July 29, 2026 at noon which is not correct. I dropped off July 28 around 5 PM.
Sajid BThis is not where it was dropped off at
Terri H