The truck was parked in a snow drift and I almost had to have a friend tow me out because of the ice it was parked on. When I booked the truck it said there were hours of operation and no discussion around remote pickup and not talking to anyone. It was frustrating getting there and not having any communication regarding the anticipated pickup like thatJOSHUA P.
Bama Boys Auto LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Anchorage, AK 99501
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- 3.0 Average Customer Rating
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The app was having great challenges eith the location but on line support resolved. Vehicle was buried in snow. No snow broom or ice scrapers inside. Owners did not return as their sign Statedso no local support at sll. Vehicle was actually stuck on its parking space. Luckily a good sam helped me. 90 plus minutes to check out and get moving. I have rented uhauls in Anchorage before at other locations with great success. Corporate should seriously reconsider this vendor a a representative of their business. Never again will I use this location. Pictures available on requestscott G.
We showed up. We had to take a Lyft to get here and no one was there. Went to check in on app and vechile wasn't assigned to me. Knocked on door no answer called business no answer. It was 11 degrees outside and we were freezing. Had to call the 1800 and ended up with a covered van. Not what we wanted. The lady at 1800 number was nice understood our frustration and she handled the situation awesomely. Next time I'll pick another location to rent from. Will not be back to themSarah S.
Clean, better communication, providing actual serviceAaron E.
I was honestly surprised at how low the cost is. Thank you. ITanya K.