We booked a trailer for pickup on Friday at 12pm. We were unable to get there until 1:15 pm. There was no one on location and were directed to call a phone number. When I spoke with the individual, they advise that they were not there and asked if I still needed the trailer. I confirmed that we still needed the trailer and he said that he would be there in 15 minutes. When he arrived, he said that he called me to ask about the trailer. I checked my phone and did see a call from an unknown number at 12:30 but no voicemail was left. He advised that he already rented out the trailer again in the meantime since it was high in demand. While we were talking, the personal that rented the trailer we reserved came and picked up the trailer. So from the time we reserved it (12pm) to the time this individual showed up to pick up the trailer we reserved (1:30pm ish), our reservation was cancelled by this location, put up for reservation, reserved again, and picked up by someone else. Just letting future renters know that the reservation made is not a reservation and this UHaul location does not think twice about canceling it on you without speaking. Not sure what the point of naming it a reservation if it’s not reserved with the credit card we put on file.
SETH H
Schmitt Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anderson, IN 46012
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Customer Reviews
- 4.5 Average Customer Rating
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The place was tidy, but the it needs some updates to the facility Owner was great to work with
SHAWN TThe man renting the uhaul to me wasn’t there and showed up late, which made my daughter who was dropping me off late back to work and me late for the people I was meeting up with. He was the rudest person and at one point said he wasn’t renting to me until I said I was calling uhaul while I stood there and then he changed his tune! He mumbled under his breath about me and said “ with all the things going on in the world do you think me being late is that important?” Never apologized and said he wasn’t renting going to pray for me! He needed the prayer! Worst experience ever!
JANET WHave used them several times in past. Good to wirk with!!
FRANK MEasy peasy
DONALD M