Absolutely, hands down the worst customer service experience I've had all around in a long time. I hold no grievances with Uhaul at present. Dispute still on going. Received my truck with 27miles till empty. No help from staff at either location. Was fraudulently double charged at drop off. How long has that been going on. Attendant and drop off made me go back out to the truck get a picture of the fuel and mileage so he didn't have to and then proceeded to charge me because I didn't remove the tow dolly from the truck despite not asking me to completely laziness and deceiving practices. At the pickup location they were 20 minutes late and Tony who almost literally slammed the door in my face twice and would not help me with the dolly to the truck. Just a horrible expiernce all around. As for tye added chages and deceptive practice. UHaul need to investigate how long thats been going on. I guarantee im not the first nor the last. My suggestion if Uhaul wants continue its good buisness practice it would move them to vet their licensees better at the very least monitor.
SEAN H
Liberty Food Mart BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anderson, SC 29621
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- 3.5 Average Customer Rating
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Loation is excellent. Unfortunately U-haul application got stuck in the middle and I had to go in the location. Uhaul charged me $15.00 for SafeMove in which it was not selected. Uhaul should provide me a refund since I didn't select it in the application.
Mitesh PNot charge an after hours fee!
Tyler JWhen I reserved the truck, they changed my location 3x. Even only a few hours before the pick up. One of the locations was 45 mins from my chosen location. Renters should not be able to choose a truck/location if they're not available.
Pamela FI reserved trailer to pull behind our truck. Upon pickup they did not have my reserved trailer. I got in touch with customer services they then told me there was a trailer available in another location. We drove 45 minutes to that location only to find out they DID NOT have my reserved trailer as well. We then had to end up renting a Truck that required me to leave one of our vehicles behind 4 extra hours of driving and has ended up costing me more money. No I will not be recommending U-Haul.
CHRISTOPHER S