When I reserved the truck, they changed my location 3x. Even only a few hours before the pick up. One of the locations was 45 mins from my chosen location. Renters should not be able to choose a truck/location if they're not available.
Pamela F
Liberty Food Mart BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anderson, SC 29621
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Customer Reviews
- 3.5 Average Customer Rating
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I reserved trailer to pull behind our truck. Upon pickup they did not have my reserved trailer. I got in touch with customer services they then told me there was a trailer available in another location. We drove 45 minutes to that location only to find out they DID NOT have my reserved trailer as well. We then had to end up renting a Truck that required me to leave one of our vehicles behind 4 extra hours of driving and has ended up costing me more money. No I will not be recommending U-Haul.
CHRISTOPHER SThe truck had mud all over the floor of the cab, the box had trash left in it and was never checked by the location.
Mark HI'm handicapped and rented a trailer from this location for a business trip to carry items for sale at a vendors show. Arrived and went inside to finish any requirements for rental and had to talk to the manager on the phone as the clerk only cashiered and had nothing to do with the rentals. Backed up to the correct unit and tried to lift up the tongue but after having 2 major back surgeries and having to walk with a cane I tried lifting yhe tongue but was not able. Went back inside to ask is she had any body there that could help me and she told me see would have to call the manager as soon as she finished the current transaction. The gentleman she had been waiting on offered to come help. He tried lifting the trailer tongue and set it back down. It was heavier than expected so he had to regroup and try again. After we were finished with yhe trailer I tried continuously to call the number provided The one time it did go through it went straight to voicemail with no voice mail set up (Glad I didn't need anything while in transit as the email acknowledgement stated to call that number if anything arose during the rental period. I was trying to call to make sure they had someone available to lift the trailer tongue of or my hitch once there to turn the equipment in. NOPE Never got anyone to answer the phone and same story 2 act as I had to find someone to lift the trailer tongue off of the hitch.
Bill BThe trailer was filthy, with a lot of dirt in it. We had to sweep it out because the only employee at the BP had to man the cash register.
LESTER B