We booked our 20ft truck for Saturday 10AM, when the office open, we waited for 40 minutes in the meantime we were trying to call them and text them to the phone number they offered. It was impossible. No answer. We had movers that were delayed for 1h (and we had to pay them that extra time), because of the lack of responsibility of this U-Haul location. I had very good experience in many other U-Haul locations in Ann Arbor, but in this one. I DO NOT RECOMMEND THIS U-HAUL LOCATION. What to do to improve? refresh the employee staff.
Luis C
Jackson Premier LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Small facility but they had the trailer I needed. In and out within a matter of minutes.
NICHOLAS SThis sight took excellent care of me. I was not able to get what I needed at the U Haul near my home so my local store sent me to a site that was 30+ miles away. My son told me about this location so I called them and they were able to get me the cargo trailer I needed to take my camping gear AND they were only 10 miles away. If you need a U Haul rental go to the location on Jackson Rd in Ann Arbor - they have EXCELLENT customer service and can get you what you need if you give them a heads up.
Gail CNothing needs to be improved. Great customer service and communication and the vehicles are awesome.
Michael VThe folks working at this location were absolutely delightful and super helpful! I was having an issue with the U-Haul app at the time of my reservation and Zach helped me fix everything and even followed up later in the day to confirm with me that all was settled. Then, when the app tried to charge me for fuel I didn’t use upon returning the truck, Kai helped get the overcharge refunded. So, the people at this location are THE BEST, but the U-Haul app needs a lot of work!
Kristin V