The location is pretty sketchy and not straightforward at all. The mobile check-in process notes (once completing the very, very long check-in process) to get the keys from the UHaul rep in the office. At this location, there is no office and the "rep" is the gas station attendant sitting in a small, center kiosk among the gas pumps. Its weird. I'll never rent from this location again when there are so many better ones around my area. Also, the brakes on the truck we rented need replacing. They're super soft. FYI.
Matt M
Annapolis Carroll Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Annapolis, MD 21401
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Customer Reviews
- 3.5 Average Customer Rating
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The location was sketchy, bed sheets covered all the windows, there was trash outside thrown around, and very little indicating what to do. The person at the gas station next door claimed he was in charge and directed us to park the truck.
kyle fThe station could ask if any accessories are needed before finalizing the transaction. They should also inspect the vehicle and related equipment when delivering.
Kenneth AThe counter person was rude and very distracted by as customers as this is primarily a gas station. The truck was clean as it was brand new. The location is also a a very busy intersection and difficult to access or leave. I love using U-Haul but will use a different location.
Mark AThey should check truck out while customer is there.
DARCEL E