It was crowded, people were rushed through, given minimal instruction. Though I had an appointment I was not given priority over walk ins. I was escorted to the truck given quick instruction on taking exterior photos. No check of interior (which the windshield was filthy on the inside suction marks all over it). No run through on verification of lights working. And much to my dismay discovered the ENTIRE WINDSHIELD WIPER ARM WAS MISSING! THANK GOODNESS THERE WAS NO RAIN OR ICE on my drive as that is a MAJOR SAFETY ISSUE OF VISIBILITY WHILE DRIVING!!! TRULY DISAPPOINTED in the location NOT DOING A ROAD SAFETY CHECK PRIOR TO LEAVING THE RENTAL LOCATION. They convey THEY HAVE CHECKED THE VEHICLE ENTIRELY FOR YOU. LIVE AND LEARN-CANNOT TRUST A UHAUL LOCATION TO TO THEIR RESPONSIBILITIES FOR THEIR CUSTOMERS.
Juliee H
Custom Bunk Beds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was clean. The steering was all off. It felt like i was drifting. So I didn't feel safe driving. But I was treated well and kindly by all staff. The truck just needed some maintenance. But overall they are ok.
MONIQUE WFriendly and accommodating, good job!
TROY RTramon was super friendly and helpful. This was the easiest rental I've ever made and intend to come here for all my rental needs.
John DThe back of truck where we loaded our home items to move had red paint or something that got all over our home items. I’ve taken pictures of everything that was ruined. Please contact me I feel we should receive a credit. (925)864-3763 Kristina
Kristina P