This almost made my whole rental experience so bad I vowed never to rent with uhaul again but after speaking with customer service I decided not to allow 1 bad apple to ruin my whole experience. This man was super rude, he acted as if we were interrupting his life. He wouldn't even check us in and after we tried to do self check in he was no help. He refused to refund our 100.00 saying I don't deal with any money, If you dont like it you can Always go to another uhaul and drop of the truck, knowing full well we have to drop the truck where it was scheduled....SMH, why ??? Horrible experience period!!!Diana J.
Mom Test Only Smog
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Apple Valley, CA 92307
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- 3.0 Average Customer Rating
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The key for the back wasn't with the truck key, so I had to wait 20 minutes. Which ultimately put me behind my personal schedule. Luckily the guy was able to get me a key within 20.JOSHUA C.
This location lied about the gas in my vehicle. I paid $49 for gas and was charged again to â€œrefuelâ€ $67. I contacted uhaul and nothing was done. I'm assuming that shop owner is reimbursed for the gas so they lie about it to get extra money on every rental. I didn't realize they did this type of illegal stuff so I made the mistake of returning two trucks there over the course of two days. Uhaul needs to look into this illegal behavior. I do intend to file a small claims against uhaul and this location.FABIAN O.
Make it cheaperMichael C.
No complaints from me.Naomi F.