I would only recommend sharing the information of the combination lock for self-pick up reservations. The assistant at the drop off location could not open the combination lock that I replaced once I delivered the truck. Please make sure the pick up process is shared with the drop off location in case anyone else puts the padlock back on the back of the truck, like when we pick it up.
Damien J
Mom Test Only Smog
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Apple Valley, CA 92307
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Customer Reviews
- 3.5 Average Customer Rating
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When picked up, the vehicle had the gas cap and the hood open. It ended up that one of the battery cables was cut and the vehicle stopped on the 15 freeway. In addition, there was no sign or clear instructions on how to pick up the vehicle, which was just parked there in the middle of nowhere.
Emad GLocation was closed the day of my drop off.
Maria EThe location was not open when we returned the truck but the instructions were very clear to follow.
Rebecca SThis almost made my whole rental experience so bad I vowed never to rent with uhaul again but after speaking with customer service I decided not to allow 1 bad apple to ruin my whole experience. This man was super rude, he acted as if we were interrupting his life. He wouldn't even check us in and after we tried to do self check in he was no help. He refused to refund our 100.00 saying I don't deal with any money, If you dont like it you can Always go to another uhaul and drop of the truck, knowing full well we have to drop the truck where it was scheduled....SMH, why ??? Horrible experience period!!!
Diana J