The process of securing the Uhaul vehicle keys at pickup site was very difficult. Uhaul requires you to use Safari for web browser. Not everyone uses Safari!
Gary G
Nu Trendz Events LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashburn, VA 20147
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Customer Reviews
- 3.5 Average Customer Rating
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No one there at the hours listed. No one answered the phone calls (several). I requested in-person pick up. I had to call some customer service, download an app, then fill out all the info only for the key to not be in the right box so the code didn’t work. The lady gave me a master code and I opened another box and the keys were in there. The truck had a dolly and a bunch of used blankets that I didn’t order. It had ants all over the inside of the truck. Horrible experience. Never again.
Clinton SI have a pending charge from the drop off location for $44 without clarification or reason for the charge.
Eoin CGuy tried to overcharge me hoping I wouldn’t notice. Picking up keys was a pain in the ass, truck smelled bad.
Andrew BWe ended up paying for nearly an entire tank of gas upon pick up and then being charged $30 for fuel when we returned the truck. I would consider this stealing. It was not a seamless check in process. The man who checked us in over the phone was surprised when the lock box he had us open didn’t have keys in it. He then lead us to a pair of keys that weren’t right — he had the size of our rental incorrect. Once we got the correct keys, knowing we had to fill up the tank and then “leave the tank at the level we found it” was massively disappointing.
Megan G