Wow! This location has the most friendly and helpful owner. Its almost like he knew how horrible the Uhaul self-service option of the web site and even app would be... and didn't want it reflect on his location. Even though I chose self service option, he met us onsitei, thank goodness as it didn't work. He helped by calling. Even he was miss directed to the wrong call center twice before my online transaction could be corrected. ! definitely the type of personal you want in front of your customers.
Vickie C
Nu Trendz Events LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashburn, VA 20147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The process of securing the Uhaul vehicle keys at pickup site was very difficult. Uhaul requires you to use Safari for web browser. Not everyone uses Safari!
Gary GNo one there at the hours listed. No one answered the phone calls (several). I requested in-person pick up. I had to call some customer service, download an app, then fill out all the info only for the key to not be in the right box so the code didn’t work. The lady gave me a master code and I opened another box and the keys were in there. The truck had a dolly and a bunch of used blankets that I didn’t order. It had ants all over the inside of the truck. Horrible experience. Never again.
Clinton SI have a pending charge from the drop off location for $44 without clarification or reason for the charge.
Eoin CGuy tried to overcharge me hoping I wouldn’t notice. Picking up keys was a pain in the ass, truck smelled bad.
Andrew B