Uhaul was in poor running condition, with the service engine soon light on. I was told the gas Guage was at 3/4 full and it had less than that, making me foot extra money upon return to ensure it was 3/4 full so I wasn't charged more upon return. The dolly I paid for was not in the Uhaul upon pick-up, so I had to go back and pick-up. We turned in the Uhaul a day early and received no credit or reimbursement. Overall, very poor experience. ðŸ˜”Lori M.
Moving Truck Rental in Ashville, OH at Baseballs Dairy Diamond
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ashville, OH 43103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Diary Diamond folks were awesome! Friendly and super helpful. I have no issue with the location. I DO have an issue with UHaul specifically. The price I ended up paying was significantly higher than expected. I selected this location for its convenience and was able to book the pick up delivery round trip via the UHaul website. After reservation confirmation I received a call from U-Haul stating this was a 1 way location only. The other location is Ashville was the same way. At no time did anyone tell me there was a price difference let alone an increase. You advertise $19.95 on the trucks. Not what I got. Sneaky UHaul. When I picked up the truck, I learned my price was over $130 for a few hours' use because it was not a round trip usage. THERE WERE NO ROUND TRIP PICK UP/DROP OFF LOCATIONS IN MY AREA, YET I WAS NOT TOLD OF THE PRICE INCREASE. I was also not told, nor did I see it on the website (which I used to book my reservation in the beginning) that the price was other than $19.95 plus mileage. When I called U-Haul for clarification they quoted me a different daily rate and $.99 per mile. Again NOT ON THE WEBSITE WHEN I BOOKED THE TRUCK. I thought using UHaul would save me money, but this was beyond saving money. It's rigged in my area and I CAN ASSURE YOU I WON'T USE UHAUL AGAIN. BE CLEAR WITH YOUR INFORMATION. STOP HIDING RATES AND SURPRISING CUSTOMERS WITH HIGHER RATES WHEN THEY ARE COMMITTED TO USING THE TRUCK. BAD BUSINESS. YOU JUST LOST A CUSTOMER UHAUL.Barbara C.
Clean the horse shit out of the trailer. Was not told about the one way. Was told rental was $39.99 a day and insurance if I wanted it and then was billed $196.00. Not a HAPPY CUSTOMER!!!!!!!!! My last rental was a joke to!!!!! Not happy at all!!!!Matt F.
Don't bother calling for a U-haul. The business is tied to a pizza place and they don't have the time or patience to offer any service. I called on Sunday to reserve a u-haul, and was told they were too busy making heart shaped pizzas and to callback in a few days. My second call was even worse. She immediately started telling me it would be much easier for her if i did this online. I had to pick up before 4pm because she will be too busy making pizzas to help after that but if i want to pick up on Saturday i will need to self checkout because she is going to Virginia to visit her sister. She just kept repeating that i should do this myself online. When i finally called her out for blowing me off and now treating me like i was a huge inconvenience she refused to place my order. Just skip this one. It's a waste of your time. No need to add this much small town drama to an already stressful move. I have no idea how this place stays in business. Seriously, horrible service. There is no lack of competition. there are 2 other rental places in the area, choose one of them.Jacquelyn J.
We had trouble reaching the original location and this location was incredibly helpful.WENDI B.
Have rented from two locations in the area. Baseball's Dairy Diamond far exceeds the other location. Friendly helpful staff and easy to work with.TERRI D.
Great place to rent a uhaul out of. Great people, quick pick up and drop off. Can't say enough good about Baseballs Dairy Diamond. Great local business to work with.Joseph T.
As always , great people !!RAYMOND C.
Plenty of parking space.David R.
The best customer service!Cody B.
Thank God someone was there. Your 24 hr pickup does not work at this location. The app froze up and I could not finish picking up the truck before the place opened up. The guy said other customers had the same problem.JOHN T.
It was super easy to pick up our truck from this location. Very helpful staffbarbara H.
Very friendlyJames W.
The 24-7 truck share was an nightmare. The process upon arrival and returning took 2 hours of just sitting there trying to pick up/ drop off. That took valuable time away from my moving day. The truck was park in a muddy lot. With two inches or rain almost got truck stuck leaving the lot. Terrible experience overall regret using it.ryan H.
I renewed a dolly and it was not in there.Stefan G.
Outstanding customer servicekathy O.
This guy was the best! Hope to do business with him again next yearbrian S.
Your mobile check in process could be quicker!Brian M.
Nothing I can think of they were greatNancy V.
The person who received the trailer said he didn't need to sign any paperwork. We took a photo of the trailer next to the building to prove we returned it. Would feel more comfortable if there was some way to show return vs. just dropping off, if during business hours.Carole C.
Very nice young lady took care of me and was kind and helpful. Need to be at store at the time posted at uhaul. I did have to wait a little bit.William N.
The site itself was great, the lady was very nice! But the online services setup and customer service was a nightmare. We tried online ordering to pickup before hours and it would not go through, pushing our move back by 2 hours. The call center woman just kept saying â€œumm,â€ not giving us any answers and jus reiterate our problem was our fault. I will never be using U-Haul again. I'd rather pay double the cost for better costumer service. The woman at the baseball diamond was great, she tried to alleviate our problem the best she could but wasn't aware of it until she got there at 10, and we had already been there for an hour and a half.Sean W.
You all went above and beyond for me. Thanks so muchNancy V.
no one was there to help.besides we had to go out of our way to pick it upbrenda L.
Not much at all. Everything was good and the staff was very friendly and beyond helpful.Robin A.