Filed a complaint already. My experience was a 0.5/5 due to U-Haul not having a truck ready for me.Frances N.
Moving Truck Rental in Aurora, CO at Your Storage Center at Murphy Creek
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Aurora, CO 80018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Quick friendly and awesome customer service!!Sam P.
Excellent. Customer service agent very professional and helpfulHANNA L.
Just keep up the good work, and maybe have the option to pay cash vs Card.KENNETH U.
Great experience. From scheduling my day rental truck to picking it up to returning it, the experience was easy-peasy! The rep who greeted me was friendly and helpful... thank you!Michael W.
The after hours return procedure is not user friendly for people of my limited phone abilities. Tiffany and Jacob at the Cubesmart storage place are very helpful and easy to work with.DEBORAH D.
Staff was very nice and professional.Debra W.
My reservation got changed 4 times without communicationBRANDON M.
There was more damage on the truck than was marked, the cab was caked with mud, there was trash in all of the cubbies, when I tried to pick up the truck moberly the app did not work so I had to wait 3 hours for the office to open, there were Sharpie marker stains in the back of the truck on every wall, it was not swept. And there were screws driven into the wooden boards on the inside of the truck that ripped up my furniture and stabbed me in the leg more than once as I tried to load things. The truck was trashed, and it didn't even look like the people at cube storage attempted to clean it even a little bit, the second location where I dropped the truck off was shocked at its condition and almost didn't believe me when I tried to tell them it was cleaner than when I got it. These people should be strongly reprimanded. either clean the truck or tell the customer and the company that the truck is dirty so that the customer doesn't have to fight with the drop off location over truck condition.Jeremiah B.
It would be helpful to provide average miles per gallon in the vehicle information so that the renter can know how to budget for fuel, especially for long trips.ETHAN S.
Pickup and inspection through the uhaul link wouldn't allow you to submit photos of previous damage. The page keeps trying to upload. Drop-off after hours was also difficult, for some reason my order number was no longer in their system! Fix your app guys!!Richard B.
Rented last minute. Couldn't be happier with the service.Jessica J.
Don't False Advertise about what u offer, Why Can't the after hours 24/7 truck rental be a smoother transaction... If ur already a member U already have updated information on file should 1 or two step process... Answer the phone after hours...Joshua P.
The Aurora location was not the original pick up location I had selected, but it was great. I booked a 15' truck on the U-Haul website, and when I arrived at my original selection, they informed me that they had no inventory. The staff also told me that U-Haul does not shut off the ability to reserve a truck when there is no inventory. So I had to waste an hour of my time and drive to a separate location and pick up a smaller truck. Because of this, I now have to rent another truck to move my remaining items.Jose F.
For the next customer I would make sure that the reservation call center and the local dealership has equipment ready for them and not have to switch and try to find equipment at the last minute. I was very displeased with U-Haul because I had to get a different truck and trailer and make multiple trips and then U-Haul was not willing to give me extra miles due to their lack of practicing good business. I will not recommend U-Haul to anybody in the futureDANIEL B.
Fuel was not full but agent said it wasKathy C.
The vehicle smelled like someone was smoking in it. No other options for other vehicles available. Made the trip very uncomfortable. Very unhappy. Too much money spent for a vehicle that smelled of smoke.Michael S.
The location was just far outFranchon M.
I return the truck the night before. The representative check the truck in at 10:30 am and I received one extra day of charge. That is totally unacceptable service. Online truck return app does not work well and does not record equipmenta return time. That's needed to be fixed to improve logistics!thien L.
I MADE A RESEVATION FOR PARKER LOCATION AND WAS NOT NOTIFIED OF GETTING TRUCK FURTHER NORTH OUT OF MY WAY TO GET TRUCK. VERY POOR!!!!!!! I WAS STRESSED AND PISSED OFF WHEN I FOUND OUT I WAS LOOKING FOR A PLACE I NO IDEA WHERE IT WAS AT AND TIME LIMIT TO GET TRUCK. NO NOTIFICATION IS NOT THE WAY TO KEEP CUSTOMERS RETURNING, GET IT RIGHTCurtis M.
THe uhal online/phone process is great. The road leading up to the location wasn't plowed. When we drove away, the truck got stuck in the snow, about 100 feet from the property and some strangers had to pull us out. The back gate wouldn't open because it is was frozen with a sheet of ice. It would have been nice if they could have warmed up and cleaned off the truck. We wasted well over an hour to finally be able to leave. I have passed this site for numerous years and I've seen it grow to be an amazing size property but my suggestion would be for them to hire a service to shovel so that customers can reach them.Christopher C.
Wonderful experience!David G.
Not much. I was pretty pleased.David G.
Nothing. Everything was great.Matthew P.
This wasn't even the fault of the location I don't believe. I ordered a 20 ft truck and was notified when I got there that all they had was a 10ft. Cost me to make numerous trips, my movers stayed for 9 hours instead of 4 ($300+ extra), I personally had to go back and finish because the movers couldn't get everything done. UHaul charged me for the additional mileage and returning the truck late!!!!!! Ridiculous!!!!! Support tried giving me a $50 credit... are you kidding me! This not only got me additional $300 for movers, you charged me over an extra $100, I missed my daughter seeing our new house for the first time because I was back at the apartment trying to finish moving everything over. Just an absolute disaster and ruined my whole weekend of moving all cause you didn't have the truck I ordered and didn't notify me until I showed up to pick it up! Still waiting to hear back from the individual that'll be providing me the correct compensation for this fiasco.Isaac H.