the man at the gas station did not know what he was doing and it took an hour and a half to get him to take the keys.
Colleen M
Galena Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IL 60506
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Customer Reviews
- 2.0 Average Customer Rating
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Had to re-submit rental/contact/payment information to obtain rental. Location was not the desired pickup, no reason given as to why pickup location was moved. Did not include the dolly for which I paid for.
Sean GLocation is difficult to get to and maneuver to park (police vehicle and traffic and poor lighting). Changing to this drop location was completely inconvenient and unfamiliar. Downtown is sketchy. The fact the drop location was changed on the fly was completely unsatisfactory. Zero stars. I paid for this rental truck service- Not for YOUR convenience but for MINE. This change should have been compensated for.
Marilyn WIt's a gas station,so they won't help you unless theirs no customers. So took long to check the truck out.
Elias FFirst of all, the pick-up location was not where I rented the truck from. This was out of my way and caused a delay in loading the truck. Second, the person working at the gas station where I had to pick up the truck did not know how to do a U-haul rental. He had to call someone and work with them by phone. The person had to take pictures of my driver's license and CREDIT CARD to send to the other person he was speaking with. The process took about 45 minutes. Meanwhile, I had to pay three persons about $75 per hour to WAIT for me to get the truck rental. This was unacceptable !!!!! I fully plan to send a bill to U-haul for this unnecessary expenditure. Taking photos of my credit card was also totally unacceptable and a huge security risk. I have contacted my credit card company to place a special watch on any charges.
Gary G