When I picked up the van there was some confusion. I had to talk to someone and try to figure it out. Overall good though
Tom G
BP Gas & Food
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IL 60506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Would not do the return for me. Told e to use the app. I did and the app crashed when I went to take pictures, Hope it was returned correctly. Told him the dolly was in the back unlocked.
BRADLEY WRental location changed and when I it there I had to do it over the phone at the gas station had loud music in the background and could not leave because I had the gas station telephone. Had to ask repeatedly to say over again and when I was done I asked and did not have any paperwork and I asked the person behind the counter do I need anything he said no it was all good. As I was driving I got text and could not looks at them while I was driving when I remembered to look at them it was to late to fill out the initial forms I.e condition If vehicle. Etc….
joe bHorrible experience. The staff member at the gas station we were told to pick the truck up at had no clue what to do. He had to call a random guy to talk to us on his cell to do the process. After 10 minutes on the phone, THAT guy's Uhaul app crashed and he told us to call our local Uhaul branch. THAT guy at the branch told us he was too busy and we have to call Uhaul Customer service. THAT lady at customer service needed 10 minutes on the phone to tell us she couldn't help with "neighborhood-pickups" like our reservation and she had to transfer us to someone else. After 30 minutes with THAT lady on the phone, she was able to complete the check-in and the original guy at the gas station was given the OK to give us the key to the truck (that was sitting 30 feet away from us through the entire HOUR-LONG process).
Erich FTruck was snow-covered. Since the location is a "third party", no one wanted to clear it off. I didn't have a snow brush to do it. Second, I had to complete the application on the cellphone of an employee of that location. None of this was made clear to me when I CALLED in my reservation. The person I talked to to complete my transaction was difficult to work with. I will not use this provider again, nor will I recommend it to anyone.
Lori P