The app is HORRIBLE. Its much faster without it. Took 30 mins from the time i arrived to pick it up to the time i left the pick up location. The app wanted to verify my identity, even after i sent photos of my license, by calling someone of my choosing (which they never even did by the way - also that makes no sense). Eventually it just processed and gave me the code to get the key. I called customer service and they extended the time by 30 mins but still - what if i was on a time constraint? Then when i dropped it off, the app wanted to verify my location on my phone but couldn't. I waited another 15 mins while it tried to get my location (which the app DID have permission to do on my phone) before calling customer service AGAIN. She told me to use my browser instead, and it finally worked. So basically, if you plan on renting a uhaul make sure youre not tight on time constraints anywhere else in your trip because you wont make it. it took me sooooo long to even leave the parking lot. Ive done many uhaul rentals before and never had en experience this bad.Tyler O.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Aurora, ON L4G1N3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The truck leaked radiator fluid all over our driveway, even with all these rain the stains are still there.KEVIN B.
We booked our vehicle for another location. The truck was not available to us at the agreed upon time. When we were told to get a truck from another location we had to go through all of the administration all over again. The original location had all of our information. This delayed our pick-up of equipment from a trade show and caused us to be hugely late in doing so.Paul L.
Strap ratchets were so badly corroded I had to lube them so that they would wok without excessive force. The pivot bearing hasn't seen grease for so long that I was unable to get grease into it.Jon S.
I am double charged.Iman F.