It was supposed to open at 8:00am, The employees showed up at 9:00 am, me along with 2 other customers were left waiting for an hour. I had to pay the movers for an extra hour because they were lady waiting around.
Justin S
A Tex Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78735
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Location was fine. However, the U-Haul after hours service is poor. Poor directions with how to do things. No one wants to download another app, shouldn’t make people to get a decent experience
ANDREW WThe mobile pickup app was tragic. It would not let me pick up the truck when I arrived. The office is not open on Saturday so I had to call customer service for them to activate my pickup. Once the app started working, it took me through the step by step process but I could not upload any pictures to the app. Every time I took a photo of the truck it wouldn’t save in the app. I just gave up after a while. Luckily I had the keys so I could still move my belongings. Upon returning the truck, I still couldn’t take any pictures. Extremely frustrating.
STACY Bloading and unloading very nice. Great guys to work with. Trailer worked very well.
Jiankang BUnit was dirty inside, I needed to use the ramp to load it, when I pulled out the ramp, there wss a lot of sand, rocks and broken glasses, my son was about to got cut, not happy at all
ANTONIO L