wish the seats were not ripped.
SARAH T
A Tex Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78735
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There was a good service thank you. Appreciate it.
RAMIRO LOnline checking and return was very easy to use and convenient especially for after hours.
CHRISTINA Anull
Amit KI reserved a truck along with an appliance dolly and a utility dolly, and even called the day before to confirm everything would be ready. Corporate assured me the equipment would be in the truck.When I arrived at the self-service location—surprise—no dollies. I called corporate again, only to be told that earlier that same day, the pickup location had removed the dollies from my reservation without notifying me. No call, no email. Just gone.To make things worse, the truck was only 3/4 full on pickup—even though it was supposed to be topped off.What's especially frustrating is that U-Haul had no problem sending me over 20 marketing emails and texts leading up to the rental—but couldn't bother to let me know they were changing my order at the last minute.With no staff on-site, I called customer service. They told me I had to provide a credit card before they could even begin trying to locate the missing equipment elsewhere. Completely absurd.I ended up calling around myself and finally found a U-Haul across town that had the dollies—but now I'm being charged for the extra 15 miles it took to pick up what I had already reserved and confirmed.To top it all off, I wasn't allowed to return the truck with the dollies. I had to drop off the truck, then load the dollies into my sedan and drive them across town separately.This experience was chaotic, mismanaged, and needlessly stressful. U-Haul seriously needs to reevaluate how they handle customer communication and self-service rentals. I won't be using them again.
LEO C