The location that I was supposed to pick up my trailer at didn’t have one so they sent me 35 miles to another location once I got there and hooked up to the trailer found out that the trailer had a lock on it and no one had a key and they had no other trailer so I had to wait there two hours until someone came and cut the lock off I tried to get a refund and go to a different place but the guy said I already charge your card so I had to wait like I said two hours to get the lock cut off before I can leave on my journey back to Michigan. This is actually the worst experience I ever had a U-Haul. I am very dissatisfied and I spent over $1100 in my services was not pleasing to me
PLEDO D
Super Bargain Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Banning, CA 92220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The store owner that rented me the truck was super nice and friendly would highly recommend renting from this place
ALAN BThe man who ran the store attempted to over charge me though I had already made the reservation online with the price already set. Not only that, he tried to charge me before even pulling up reservation telling me a price well above what was preset. I then to redo the entire reservation and pay over the phone. After paying and showing the receipt he demanded I still give him my debit card with explaining why. When I denied he refused to give me the keys to the uhaul after I had just paid for it. I had to then call again for a supervisor to instruct him to give me the keys so I could leave. He then tossed the keys across the counter and agitatedly waved his hand to dismiss me and tell me to leave. This delayed set my day back by almost an hour, drastically changing my set plans for the day. He and his wife were extremely rude to me. I would never go back there and don’t feel they should be partners of uhaul if thats how they treat people. It almaot made me consider never using uhaul again.
DAUNTREL FVery nice customer service
TRUMAN SThe price per mile is ridiculous. I wasn't notified of the extra $300 that I was getting charged for the miles I drove. Looked at my account and all my mo ey was gone. Could have notified me of these extra charges
MATHEW G