There is a lot that could improve!!! This is my idea if not someone else’s. If there is a drop off location for the rental in the town or city that you are moving to… there should be no charge of Km to that city. If the km are from Point A to Point B and with in a 10 km radius from point B to drop off location, there should be no penal or fee for going over the preferred km that have been imposed. You guys as a U-Haul company have got to do better as this is a huge money grab. And another issue I have where you make clients pay so much out of pocket is the fact that your trucks don’t have cruise control. That’s insane!!! All your units should have cruise control for better fuel consumption, especially if they are travelling distances!
Dean B
Five Star Transport
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Barrhead, AB T7N1N1
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Customer Reviews
- 4.0 Average Customer Rating
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Need a drop box for keys after hours drop off
Shelley VThis a remote drop off. Don was very helpful. Contacted us and gave clear instructions for the return of the truck. Thanks Donn.
GLEN JExcellent rental
Colin BAwesome service. Thank you
Charles M